Tingika Elikana

Key Responsibilities:

• Implemented process improvements that enhanced response times and service quality.
• Collaborated with cross-functional teams to address complex customer issues effectively.
• Analyzed customer feedback to identify trends and recommend service enhancements.
• Managed customer inquiries, ensuring timely resolution and satisfaction.
• Trained new team members on product knowledge and customer service protocols.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Key Responsibilities:

• Led initiatives aimed at enhancing the overall customer experience through tailored solutions.
• Maintained high levels of customer retention through diligent follow-ups and relationship-building activities.
• Ensured thorough documentation of all customer interactions within the CRM system, facilitating seamless handovers between team members when needed.
• Provided exceptional customer support to enhance satisfaction and loyalty.
• Collaborated with team members to streamline sales processes and improve efficiency.

Key Responsibilities:

• Implemented performance metrics to track team productivity and identify areas for improvement.
• Streamlined communication processes between departments to resolve customer issues more effectively.
• Mentored staff on best practices in customer engagement and conflict resolution strategies.
• Established clear performance expectations for each team member, enabling them to set realistic targets and achieve desired results consistently.
• Developed training programs that increased team efficiency and product knowledge.
• Led customer care team to enhance service quality and improve customer satisfaction.