Business & Operations Manager
Family Business
11.2024 - 02.2025
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Recruited, hired, mentored and trained 8 staff on business procedures, policies, duties and customer care methods.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Created and managed social media platforms, increasing brand awareness and customer interaction.
- Organized and managed pool tournaments, including player invitations, scheduling, and logistics.
- Designed tournament formats and rules to ensure smooth competition flow.
- Created promotional materials, including posters and social media content, to attract participants and spectators.
- Engaged with the pool community to enhance event participation and brand visibility.
