Sean Borman
Auckland
Summary
Experienced Desktop Support Specialist with extensive hands-on experience supporting high-pressure trading floor environments within enterprise financial services. Highly skilled in incident and major incident management, trader-facing technology support, and rapid resolution of mission-critical issues. Trusted by traders and stakeholders for calm execution, strong ownership, and clear communication during high-impact incidents.
Overview
8
8
years of professional experience
Work History
Desktop Support Specialist
Westpac NZ
Auckland CBD
03.2024 - Current
- Technical Support: Provide immediate technical assistance to traders, ensuring their systems are operational and any issues are resolved quickly to minimize downtime
- Hardware and Software Maintenance: Install, configure, and maintain desktop computers, software applications, and peripherals such as printers, monitors, desktops, laptops, testing stations etc.
- System Monitoring: Regularly monitor the health of all hardware and software products, addressing any technical issues promptly.
- User Training and Support: Assist traders with understanding new software or hardware, and provide training on best practices.
- Incident Management: Log and track all technical issues and service requests, ensuring they are resolved efficiently and effectively.
- Majour Incident Management and escalation
- Security Compliance: Ensure all systems comply with the bank’s security policies and procedures.
- Implement new technologies and systems to environment.
- Managed user accounts and permissions via Active Directory, Azure within company systems securely.
- Documented troubleshooting processes and user interactions for future reference.
- Collaborate with IT teams to resolve network, security, Cyber or connectivity problems.
- Install and configure operating systems and applications for users.
- Provided technical support for desktop hardware and software issues.
- Conducted regular system updates to ensure optimal performance and security.
- Collaborate with Network Teams to configured networks including setting up routers, switches, firewalls and wireless access points for Trader environment.
Business IT Support Analyst
Bapcor NZ
Rosedale
03.2023 - 02.2024
- Provided up to level 2 technical support to the Bapcor NZ business user community.
- AD and group policy environment
- Microsoft 365 Administrator
- Diagnosed and resolved hardware and software problems.
- Assisted users in understanding and utilizing IT tools and software.
- Conducted routine maintenance tasks, software updates, and system optimizations.
- Analyzed current systems for performance optimization opportunities.
- Implemented and enforced security protocols.
- Managed inventory, installed, configured, and maintained IT equipment and software.
- Collaborated with other IT professionals and teams.
- Kept up-to-date with the latest IT trends and technologies.
- Performed system analysis, troubleshooting, and debugging to determine cause of operational issues.
- Documented customer interactions and resolutions in ticketing system.
- Tested software applications before deployment into production environment.
- Configured networks, servers, storage devices and other equipment as per client requirements.
IT Workshop Technician
The Oasis Intelligent IT Solutions
Sandton
10.2021 - 02.2023
- Provided technical support in the installation and maintenance of Computers/Laptop, printers etc.
- Identified and replaced faulty components, such as monitors, switches, printers and routers.
- Diagnosed and repaired hardware and software issues.
- Performed upgrades and equipment maintenance.
- Ensured data management and security.
- Provided customer support.
- Tested new equipment and configured devices before commissioning it into service for clients.
- Provided technical support to users via telephone or remote access.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Configured routers, switches and wireless access points for LANs and WANs.
Business Administrator Learnership
SDC Corp
Randburg
02.2021 - 03.2022
- Gathered information and experience through weekly modules and activities.
- Adapted and excelled in the working environment.
- Developed and implemented strategies to improve customer service.
- Assisted with the creation of invoices, contracts, and other documents related to business operations.
- Provided administrative support for projects such as research, policy development, and budget preparation.
- Created presentations using Microsoft Office Suite programs such as Word, Excel, and PowerPoint.
- Developed strategies for streamlining processes to improve efficiency.
- Conducted market research to identify industry trends and opportunities for growth.
IT Printer Technician
Nashua
Woodmead
02.2018 - 10.2018
Leadership
- Troubleshot and resolved printer hardware issues.
- Installed new printers and ensured proper setup.
- Performed regular maintenance on printers to ensure optimal performance.
- Replaced parts for malfunctioning printers, such as fuse's and toner cartridges.
- Assisted customers with network printing problems.
- Configured printer settings according to customer needs.
- Provided technical support to customers regarding their printer-related questions or concerns.
- Conducted quality assurance tests on newly installed printers prior to release.
- Repaired broken components of laser printers, such as drums and transfer belts.
Education
Some College (No Degree) - CompTia N+
Boston City Campus
South Africa05-2024
Some College (No Degree) - CompTia A+
Boston City Campus
South Africa05-2024
3CX -
3CX VOIP Intermediate
06.2022
CompTia S+ -
Boston City Campus
South Africa03.2021
Microsoft Applications -
Intermediate
05.2019
Skills
Front-Office Support (VIP / Time-Critical Environments)
Incident & Major Incident Management (ServiceNow)
End-to-End Incident Ownership & Escalation
Asset Builds, Break/Fix, Lifecycle Management
User onboarding
VOIP Technology Support
Network Diagnostics
Vendor & Third-Party Coordination
Microsoft 365,
Active Directory, Group Policy
Azure and Cloud platforms
Identity & Access Management
Security Compliance, Patch Management & Risk Awareness
Software Management
level 1-3 Desktop Support
Languages
English
Native/ Bilingual
Afrikaans
Native/ Bilingual
Websites
Timeline
Desktop Support Specialist
Westpac NZ
03.2024 - Current
Business IT Support Analyst
Bapcor NZ
03.2023 - 02.2024
IT Workshop Technician
The Oasis Intelligent IT Solutions
10.2021 - 02.2023
Business Administrator Learnership
SDC Corp
02.2021 - 03.2022
IT Printer Technician
Nashua
02.2018 - 10.2018
Some College (No Degree) - CompTia N+
Boston City Campus
Some College (No Degree) - CompTia A+
Boston City Campus
3CX -
3CX VOIP Intermediate
CompTia S+ -
Boston City Campus
Microsoft Applications -
Intermediate