Sean Dang
Auckland,AUK
Summary
Dedicated hospitality professional with extensive experience in guest services and event coordination. Proven ability to thrive in fast-paced environments, delivering exceptional customer experiences through effective communication and problem-solving. Adept at managing operations and ensuring compliance with industry standards. Currently holding a Resident Visa in New Zealand.
Overview
6
6
years of professional experience
Work History
Duty Manager
Wood Bros
Henderson , Auckland
09.2020 - 06.2024
- Ensured guest satisfaction and compliance with the terms and conditions of the premises liquor and gaming licenses.
- Managed liquor inventory and purchasing, preventing stock-outs, maintaining stock integrity, and completing weekly assessments.
- Developed and implemented cost-effective promotional initiatives in consultation with the manager.
- Recruited, trained, and developed front-of-house staff, fostering a positive team environment.
- Created and maintained a cost-effective bar roster, ensuring optimal staffing levels.
- Ensured the bar area and equipment were clean, tidy, and in good working condition.
- Maintained and completed the premises incident record book, ensuring compliance with OSH requirements.
- Actively participated in the management team to maximize business sales volumes and profitability.
- Ran restaurant shifts, including staff allocation, guest greeting and seating, and conflict resolution.
- Conducted monthly stock inventory and maintained PAR levels.
Front Office Receptionist
Rose Park Hotel
Parnell , Auckland
08.2019 - 06.2020
- Served as the first point of contact for guests, providing exceptional customer service.
- Handled room reservations with accuracy and efficiency, contributing to a seamless booking process.
- Assisted guests with inquiries, directions, and recommendations, enhancing their overall experience.
- Managed check-in and check-out processes, ensuring a smooth and efficient experience for guests.
- Communicated effectively with guests, colleagues, and other departments to ensure smooth operations.
- Managed administrative tasks including check-ins, check-outs, and payment processing.
Reception & Concierge
Crowne Plaza Hotel
Auckland, Auckland
07.2018 - 08.2019
- Addressed and resolved guest concerns promptly, ensuring a positive experience.
- Handled multiple tasks including answering phone calls, managing emails, and processing payments simultaneously.
- Maintained a professional appearance and demeanor, creating a positive first impression for guests.
- Coordinated with other departments to fulfill guest requests and ensure their needs were met efficiently.
- Provided information about local attractions, dining options, and transportation services to enhance guest stays.
Education
Master of Arts - Master of Management With Distinction in Marketing
Massey University
Auckland 06-2022
Hospitality
NZMA
Auckland 01-2018
Bachelor of Arts - Music Education
Xi'an University of Arts And Science
Xi'an China 07-2014
Skills
- Professionalism and Integrity
- Customer service focus
- Inventory Management
- Event Coordination
- Inventory Management
- Staff Training and Development
- Fluent in English and Mandarin
Visa Status
- Resident Visa in New Zealand
Timeline
Duty Manager
Wood Bros
09.2020 - 06.2024
Front Office Receptionist
Rose Park Hotel
08.2019 - 06.2020
Reception & Concierge
Crowne Plaza Hotel
07.2018 - 08.2019
Master of Arts - Master of Management With Distinction in Marketing
Massey University
Hospitality
NZMA
Bachelor of Arts - Music Education
Xi'an University of Arts And Science
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