Summary
Overview
Work History
Education
Skills
References
Timeline
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Sean DAVIDSON

Auckland,AUK

Summary

I am a diligent and committed person who is currently working in a customer service role at a furniture company. I am a graduate of Auckland University of Technology with a Bachelor of Computer and Information Sciences majoring in IT Service Science. I am looking to further my knowledge within the Information Technology space and my career goal is to work in an organization that has a positive impact on everyday people's lives.

Overview

7
7
years of professional experience

Work History

Customer Service Admin

03.2022 - Current
  • Updated customer service database with new information, address changes and contact details.
  • Collaborated with Management to discuss new ways to alleviate service issues.
  • Managed appointments with 3rd party companies to ensure a great result for customers.
  • Monthly reporting from internal database to give an accurate description of where company stands.

Administrator

IMG Comfort
11.2020 - 03.2022
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered phones, routed calls, and delivered messages to staff.
  • Loaded all incoming orders and followed up with customers with confirmations and ETAs.
  • Managed the weekly stock list to ensure accuracy.
  • Aided service team where needed (Loading of service cases).

Part Time Holiday Work

IMG Comfort
01.2017 - 10.2020
  • Picking & scanning up to 40 orders per day.
  • Pushing all orders through to invoicing.
  • Packing on courier orders.
  • Maintained a Standard of cleanliness within the workplace to create a better workflow.
  • Assisted other colleagues as needed.

Education

Bachelor of Computer and Information Sciences Level 5 - IT Service Science

Auckland University of Technology
Auckland, NZ
01.2020

Certificate - Science & Technology

Auckland University of Technology
Auckland, AUK
01.2016

Skills

  • Ability to switch tasks fluidly
  • Effective communicator
  • Willingness to learn new technical skills
  • Knowledge of Microsoft Tools (Word, Excel, Teams)

References

Brian Preston, IMG Comfort, Managing Director, 021 353 962

Timeline

Customer Service Admin

03.2022 - Current

Administrator

IMG Comfort
11.2020 - 03.2022

Part Time Holiday Work

IMG Comfort
01.2017 - 10.2020

Bachelor of Computer and Information Sciences Level 5 - IT Service Science

Auckland University of Technology

Certificate - Science & Technology

Auckland University of Technology

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Sean DAVIDSON