Sean Duncan
Auckland,AUK
Summary
Reliable and hardworking parts specialist bringing strong sales and customer service abilities combined with knowledge of parts inventory and sales records. Good at solving customer service problems and promoting products. Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and excellent interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Parts Specialist
Advanced Four Wheel Equipment
Mangere, Auckland
2012.02 - Current
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
Parts Technician
Schofields Nissan Newmarket
Newmarket, Auckland
2011.03 - 2012.02
- Maintained accurate records of parts received, stored and issued in accordance with company procedures.
- Received and processed orders from customers, including verifying part numbers and pricing information.
- Monitored inventory levels and placed orders as needed to maintain adequate supplies of parts on hand.
- Conducted regular physical counts of all stocked items to verify accuracy against system records.
Parts Sales Manager
Team Motor Group
Newmarket / Takanini, Auckland
2008.01 - 2011.02
- Developed relationships with suppliers to ensure competitive pricing and timely delivery of parts.
- Maintained accurate inventory records and monitored stock levels.
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Recruited, trained, and supervised staff members within the Parts Sales Department.
- Coordinated with service department to ensure availability of necessary parts for repairs.
Parts Specialist
Manukau Nissan
Manukau City, Auckland
1990.01 - 2008.01
Skills
- Parts documentation
- Shipping and receiving
- Packaging and labeling
- Parts identification
- Inventory management
- Customer service
- Email communication
- Problem-solving skills
- Parts installation
- Verbal and written communication
- Invoice processing
- Replacement parts identification
Affiliations
When not at work , my interests include...''hands on'' restoration of American classic cars & trucks from mechanical servicing to full rebuilds. a passion for motorcycles, and development and maintenance of a small lifestyle block... so in short i like to keep fairly busy.
Timeline
Parts Specialist
Advanced Four Wheel Equipment
2012.02 - Current
Parts Technician
Schofields Nissan Newmarket
2011.03 - 2012.02
Parts Sales Manager
Team Motor Group
2008.01 - 2011.02
Parts Specialist
Manukau Nissan
1990.01 - 2008.01