Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sean Ma

Auckland,City Center

Summary

Reliable, top-notch sales with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

21
21
years of professional experience

Work History

Real Estate Salesperson

Harcourts Hobson Partners
01.2023 - 07.2023
  • Communicated with clients to understand property needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Coordinated appointments to show marketed properties.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Compiled lists of properties that met buyers' needs and financial resources.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated, facilitated, and managed real estate transactions.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and presented proposals to clients to raise awareness of potential real estate investments.

Real Estate Salesperson

Ray White CBD
01.2018 - 12.2022
  • Communicated with clients to understand property needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Coordinated appointments to show marketed properties.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.

Project Manager

CBD Landmarks LTD
07.2018 - 12.2021
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.
  • Developed and implemented strategic project plans to meet business objectives.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Assistant Director

Li Building Group
10.2017 - 07.2018
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Trained and mentored new employees on industry practices and business operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created and updated records and files to maintain document compliance.
  • Assisted senior leadership in managing all aspects of operations.
  • Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
  • Communicated all capacity, sourcing and technology gaps with upper management.
  • Verified supply chain conformance with production requirements by cultivating productive vendor relationships.
  • Directed team focused on taking development projects through monetization and mass production.

Motor Vehicle Sales Manager

Pandamotors
01.2015 - 05.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.

Sales Consultant

Generation Homes
01.2014 - 03.2016
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Stayed knowledgeable on latest Building innovations and technological advancements through continuous training.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Created detailed sales presentations to communicate product features and market data.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Checked client organization and agreements with company priorities through automating content management systems.

Restaurant General Manager

Viaduct Grills
01.2013 - 01.2014
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Business Owner

Le Metier Limited
10.2010 - 01.2012
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Sales Assistant

Green Woods Motor Group
01.2003 - 12.2005
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Education

BBA - Marketing Management And Research

Massey University
Albany, NZ
12.2009

Bachelor of Science - Microbiology

Massey University
Albany, Auckland
12.2008

Skills

  • Commission Sales
  • Client Management
  • Database Management
  • REO and Foreclosure Specialist
  • Lender Relations
  • Microsoft Office
  • Networking and Business Development
  • Digital Marketing
  • Financial Planning
  • Work Well Independently
  • Negotiate Sales

Languages

Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Real Estate Salesperson

Harcourts Hobson Partners
01.2023 - 07.2023

Project Manager

CBD Landmarks LTD
07.2018 - 12.2021

Real Estate Salesperson

Ray White CBD
01.2018 - 12.2022

Assistant Director

Li Building Group
10.2017 - 07.2018

Motor Vehicle Sales Manager

Pandamotors
01.2015 - 05.2017

Sales Consultant

Generation Homes
01.2014 - 03.2016

Restaurant General Manager

Viaduct Grills
01.2013 - 01.2014

Business Owner

Le Metier Limited
10.2010 - 01.2012

Sales Assistant

Green Woods Motor Group
01.2003 - 12.2005

BBA - Marketing Management And Research

Massey University

Bachelor of Science - Microbiology

Massey University

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Sean Ma