Summary
Overview
Work History
Education
References
Timeline
Generic

Victoria Chawe

Auckland,AUK

Summary

As an excellent communicator with a strong eye for detail, I work well autonomously and also part of a team.

With a strong customer focus I deliver a professional and friendly approach ensuring the best possible experience to the client, colleagues and external stakeholders whilst maintaining confidentiality and business protocols at all times.

I am an experienced administrator with a proven track record of delivering accuracy and quality on a daily basis, and appreciate the part my role plays in the success of the wider team.

I am knowledgeable working with Outlook, Office 365, Microsoft Teams and Indica as well as various other software platforms.

I am used to working within tight timeframes and am focused to ensure these are met.

With excellent time management skills and the ability to undertake multiple tasks simultaneously I provide an efficient results driven attitude to my work.

With a view to continuous improvement I constantly review processes and systems to provide innovations where necessary to ensure efficacy in all that I do.

Overview

32
32
years of professional experience

Work History

Mail Clerk

WDHB Transcription Department
Auckland
04.2013 - Current
  • Managing the Sorting, collating and processing of all incoming and outgoing mail for WDHB Transcription Service ensuring private and confidentiality standards are maintained at all times.
  • Liaise with both internal and external parties providing updates as required, ensuring the smooth transition of correspondence.
  • Inspect outgoing mail for accuracy prior to distribution and mailing.
  • Ensure all outgoing documents for North Shore and Waitakere Hospital Transcription Service are processed in a timely manner.
  • Reordered supplies when stock ran low to maintain necessary levels.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Communicated with customers, employees and managers to answer questions and address complaints.

Clinical Records Clerk

Northshore Hospital
Auckland, N.Z.
07.2024 - 05.2008
  • Oversee telephone inquires, ensuring all incoming calls directed to the correct department efficiently.
  • Managed the emergency phone room, processing urgent requests by phone and electronic correspondence to ensure patients notes were updated and delivered to the right dept within our KPI of 10 minutes.
  • Responded promptly to inquiries about records management processes.
  • Performed administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Performed quality control checks to ensure accuracy of information entered into database.
  • Monitored compliance with applicable laws and regulations related to recordkeeping.
  • Created new folders for incoming records requests as necessary.
  • Implemented security protocols to protect confidential information stored in databases.
  • Resolved discrepancies between physical files and digital databases.
  • Updated electronic databases with changes or additions to existing records.
  • Retrieved requested files from archives as needed.

Receptionist / Administrator

Atlantis Group Ltd.
Reading
09.2003 - 04.2006
  • Telephone – To ensure that all incoming calls are directed to the correct department efficiently and professionally
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Administration – Carrying out various administrative tasks including design and production of company brochures, letter writing on behalf of management team and dealing with all incoming correspondance.
  • Payments – Taking various payments from clients in various formats including credit / debit card, cash & cheque.
  • Key Management – Management of all keys within the office (over 2500) and checking keys in/out out to contractors, sales consultants etc ensuring accurate records were maintained.

Administrator

Sandals and Beaches Resort
London
02.2002 - 09.2003
  • Answered incoming calls and responded to customer inquiries.
  • Be confident in conversation at all levels; know when to end a call
  • Communication – display discretion and diplomacy in all aspects of the company’s business and departmental issues.
  • Represent the Company in a professional manner at all times.
  • Work as a Team – Work alongside management and the wider team to support the daily running of the business.
  • Cost Awareness - ongoing review of costs and provide solutions on cost saving initiatives.
  • Quality Awareness – continually review quality control, and provide solutions to improve quality and efficiencies to the business. Ensuring the needs of customers and internal stakeholders are met.

Business Prospector/Administrator

Trident Engineering Ltd.
Reading
01.2000 - 01.2002
  • Telephone – Answer incoming calls in a polite, professional manner and responded to all customer inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided general administrative support to staff members.
  • Managed office supplies inventory and placed orders when necessary.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Improved office organization by developing filing system and customer database protocols.
  • Maintained positive working relationship with fellow staff and management.

Sales Consultant in Micro Screws Division

TR Fastenings
Bracknell
03.1998 - 12.1999
  • Sales - Able to cope with meeting targets
  • Ability to sell pro-actively and make the most of a reactive sales call
  • Telephone - Answer the telephone in a polite, professional and articulate manner
  • Be confident in conversation at all levels including employees, management and external stakeholders.
  • Communication - Display discretion and diplomacy in all aspects of the company business and department issues.
  • Organization - Be a self-starter to prioritize and beat sales targets.
  • Cost Awareness - Be aware of the cost and think about ways to make savings wherever possible.
  • Accountability – Capable of making decisions and be accountable for such decisions.
  • Image – Look smart and presentable at all times and represent the company in a professional manner
  • Team-player - Capable of working with and in support of management and the wider team.
  • Reflect a positive attitude to delegate tasks and company philosophies.
  • Quality Awareness – Appreciate the importance of delivering quality service and products to both internal and external customers.

Fine Fragrance Consultant

Debenhams
Reading
07.1997 - 02.1998
  • Greeted customers and provided assistance with fragrance selection.
  • Achieving and beating targets for the fine fragrance department.
  • Provided product knowledge to customers, including ingredients, benefits, and usage instructions.
  • Developed relationships with new and existing customers to increase sales.
  • Organized in-store events such as promotional days or special offers.
  • Cash register reconciliation on a daily basis.
  • Assisted in the training of new staff members in the use of point-of-sale systems.

DebenhamsNorthshoreSunshop Consultant & Fine Fragrance Consultant & Sales

Boots the Chemist
London & Bournemouth
10.1992 - 07.1997
  • Sales.
  • Ensuring department met all sales targets – 100% success rate.
  • Assisting duty manager with responsibilities.
  • Visual merchandising of stock.
  • Educating customers on the different types of products.
  • Liaising with head office to ensure the correct ranges stocked.

Education

References

References available upon request.

Timeline

Clinical Records Clerk

Northshore Hospital
07.2024 - 05.2008

Mail Clerk

WDHB Transcription Department
04.2013 - Current

Receptionist / Administrator

Atlantis Group Ltd.
09.2003 - 04.2006

Administrator

Sandals and Beaches Resort
02.2002 - 09.2003

Business Prospector/Administrator

Trident Engineering Ltd.
01.2000 - 01.2002

Sales Consultant in Micro Screws Division

TR Fastenings
03.1998 - 12.1999

Fine Fragrance Consultant

Debenhams
07.1997 - 02.1998

DebenhamsNorthshoreSunshop Consultant & Fine Fragrance Consultant & Sales

Boots the Chemist
10.1992 - 07.1997

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Victoria Chawe