Sean Moriarty
Auckland,AUK
Summary
Adept at elevating customer experiences, I leveraged exceptional communication and problem-solving skills at SKYCITY to enhance client satisfaction and drive repeat business. My background as a Personal Trainer further honed my ability to increase client retention, showcasing my strong networking ability and expertise in managing high net worth clients.
Overview
4
4
years of professional experience
Work History
VIP Host
SKYCITY Entertainment Group
02.2024 - 12.2024
- Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Ensured compliance with venue policies and regulations, maintaining a safe environment for all guests.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Assisted in training and development of upwards of 25 staff through weekly refreshers
Premier Host
SKYCITY Entertainment Group
11.2023 - 02.2024
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Familiarized myself with forms and procedures to ensure a swift and compliant service
- Answered phone calls to take orders, give information and document reservations.
- Got given a promotion after only a few months due to demonstrating excellence
Personal Trainer
Best in Class Fitness
01.2021 - 06.2023
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Became adept at delivering sales pitches and helping customers find the right match for their goals
- Managed a portfolio of dozens of clients and remained in contact for relevant opportunities
Education
Certificate in Personal Training - Sport Science
Newzealand Institute of Sport
Wellington, NZ02.2021
High School Diploma -
Kapiti College
Raumati Beach, NZ12-2020
Skills
- Exceptional communication
- Strong networking
- Brand representation
- Experience management
- Familiarization of clientele
- Experience in dealing with high net worth clients
Timeline
VIP Host
SKYCITY Entertainment Group
02.2024 - 12.2024
Premier Host
SKYCITY Entertainment Group
11.2023 - 02.2024
Personal Trainer
Best in Class Fitness
01.2021 - 06.2023
Certificate in Personal Training - Sport Science
Newzealand Institute of Sport
High School Diploma -
Kapiti College
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