Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
Generic

Sean Owers

Christchurch,New Zealand

Summary

I have a passion for leading teams and enabling them to be the best that they can be. I excel in fostering an environment of crew success and upholding our brand values through meaningful feedback and connections.

Overview

10
10
years of professional experience

Work History

Inflight Service Manager

Air New Zealand
07.2023 - Current
  • Within this role, I have been able to further develop my leadership skills which I have developed throughout my time as both a Junior Flight Attendant and IDO
  • Mentoring crew members, sharing my knowledge and encouraging both professional and personal growth.
  • Evaluate team performance on the day, and providing constructive feedback to foster continuous improvement of each individual's skills and attributes.
  • Developing my forward and critical thinking skills to come up with creative solutions to address unforeseen challenges which may arise on the day.
  • Continuously seeking opportunities for personal development through opportunities that present themselves both within Air New Zealand and my personal life.

IDO/Inflight Service Manager on Day of Operation

Air New Zealand
12.2022 - 06.2023
  • Utilising Company reporting procedures (i.e. OSR) to ensure the health & safety and security of our staff, passengers, and stakeholders are upheld.
  • Adhere to safety-related tasks as outlined by Company manuals and bulletins/
  • Provide both positive and constructive feedback to Crew.
  • Coaching crew and providing leadership, advice, and support where needed.
  • Oversee service in the cabin and ensure it is run efficiently and safely.
  • Ensuring that we strive to meet OTP standards to benefit both our customers and the Company.
  • Maintain energy and enthusiasm throughout the duty.
  • Have developed and maintained courteous and effective working relationships with Cabin Crew, Tech Crew, and Ground Staff.
  • Constant work to learn and grow in a role that is ever-changing and to face all challenges head-on.

Short Haul Cabin Crew

Air New Zealand
07.2016 - 06.2023
  • Supporting all crew, whether Senior or Junior rank on the day to ensure a successful, safe, and enjoyable day at work for the team.
  • Providing exceptional service to our customers and ensuring the integrity of our Brand is upheld.
  • Providing coaching and advice to colleagues if needed.
  • Building meaningful relationships with colleagues from all areas of the Business to create one cohesive team.
  • Make meaningful connections with our customers.
  • Ability to learn on the job and constantly grow and evolve within the role.

Retail Sales Advisor

Nood Trading Ltd
09.2021 - 04.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Visual Merchandising and placement of stock/staging of furniture in store.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Created and maintained open and reciprocal relationships with colleagues and head Office staff.

Customer Service Representative

Ministry of Social Development/Work & Income NZ
06.2020 - 01.2021
  • Answered client telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of client calls with minimal wait times.
  • Case Management of clients during the COVID19 pandemic and lockdown's - granting ordeclining of COVID Income Relief Payment.
  • Deescalation of calls and dealing with clients who became upset or angry.
  • Providing support and care to vulnerable people within the community.
  • Guiding clients to the right financial aid and products to suit their individual situation.
  • Knowledge of computer processing systems.
  • Providing effective communication to help clients access financial aid.
  • Creating genuine and meaningful connections and relationships with clients to ensure they feel empowered and get the assistance they need.

Loader 1

Air New Zealand
12.2014 - 07.2016
  • Loading & unloading of passenger luggage on both tarmac and weighbridge areas.
  • Greeting customers and assisting in Front of House bag drop areas.
  • Assisting customers with oversize baggage in Front of House areas.
  • Effectively and efficiently cleaning aircraft interiors on busy aircraft turnarounds to ensure customers travel on a safe and clean aircraft.
  • Acing in accordance with all Health and Safety guidelines and SOP's to ensure the safety and security of our staff, customers and Aircraft were not compromised.

Education

Diploma Level 5 - Interior Design & Decorating

Open Polytechnic of New Zealand
Lower Hutt, NZ
02-2021

Skills

    Ability to provide meaningful feedback to Crew to ensure they succeed within their role at Air New Zealand

    Team Management and ensuring the day runs smoothly for both our crew and our customers

    Consistently ensuring our Brand Values are upheld and at the core of what I do

  • Mentoring - creating meaningful connections with members of my Team and helping them to achieve their full potential

Other Experience

  • Health & Safety Representative (2023)
  • Buddy Up/Teina (2022 - 2023)
  • Brand Ambassador

Timeline

Inflight Service Manager

Air New Zealand
07.2023 - Current

IDO/Inflight Service Manager on Day of Operation

Air New Zealand
12.2022 - 06.2023

Retail Sales Advisor

Nood Trading Ltd
09.2021 - 04.2022

Customer Service Representative

Ministry of Social Development/Work & Income NZ
06.2020 - 01.2021

Short Haul Cabin Crew

Air New Zealand
07.2016 - 06.2023

Loader 1

Air New Zealand
12.2014 - 07.2016

Diploma Level 5 - Interior Design & Decorating

Open Polytechnic of New Zealand

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