Graduate of the field of biological sciences and applied psychology. Organized and detail-oriented, with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
Work History
Psychology Coordinator (Northern)
New Zealand Defence Force
02.2023 - Current
Entered data, generated reports, and produced tracking documents. Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately.
Assisted in recruitment efforts, coordinating interviews for new hires effectively.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Coordinated with human resources department to handle payroll and personnel databases.
Managed company schedule to coordinate calendar and arrange travel. Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Utilised proactive communication abilities to resolve employment-related disputes.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Implemented psychometric assessments as needed, identifying relevant diagnoses or areas of concern requiring further exploration.
Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
Cultivated and maintained relationships in culturally-diverse communities.
Regulatory support officer
Auckland Council
11.2021 - Current
All-around knowledge of SAP.
Coached regulatory support officers in company regulations and administrative duties.
Managed complex data migration projects, ensuring seamless transitions between legacy systems and new platforms.
Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
Created, prepared, and delivered reports to various departments.
Retail sales representative
Vodafone
01.2021 - 11.2021
Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Sales and relationship building with clients
Inventory organization and stock management.
Property Data Coordinator
Auckland Council
03.2020 - 05.2020
Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
Conducted thorough audits on existing databases to identify errors, inconsistencies, or areas needing improvement.
Head Chef/Bartender/Cinema attendant
Event Cinemas
03.2019 - 11.2019
Preparation of kitchen food
Maintenance of kitchen health and safety regulations
Supervisor of events cinemas gold class kitchen staff.
Retail assistant
Zara
10.2017 - 03.2019
Inventory organization and stock management
Visual merchandising for shop floor
Sales and relationship building with clients.
Administration Clerk/Immigration officer
Renaissance Tours
12.2016 - 02.2017
Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
Supervision and training of new staff members.
Education
Biological Science (BSc) -
University of Auckland
Applied Behavioural Psychology (DipSci) -
University of Auckland
Auckland, NZ
04.2024
Skills
Multilingual (English, Mandarin, Cantonese)
Proficiency in Microsoft Suite
Sales and negotiations
Statistical analysis (R studios)
Customer Service
Data Entry
Work Planning and Prioritization
Relationship Building
Project Coordination
Process Improvement
Project Support
Scheduling and calendar management
Research Areas Of Interest
Ecological genetics
Terrestrial ecology
Animal Behavior
Educational psychology
Organizational psychology
Clinical psychology
Hobbies and Interests
Software coding (Java, C++, Python)
Sound engineering
Badminton
Snowboarding
Swimming
Hiking
Timeline
Psychology Coordinator (Northern)
New Zealand Defence Force
02.2023 - Current
Regulatory support officer
Auckland Council
11.2021 - Current
Retail sales representative
Vodafone
01.2021 - 11.2021
Property Data Coordinator
Auckland Council
03.2020 - 05.2020
Head Chef/Bartender/Cinema attendant
Event Cinemas
03.2019 - 11.2019
Retail assistant
Zara
10.2017 - 03.2019
Administration Clerk/Immigration officer
Renaissance Tours
12.2016 - 02.2017
Biological Science (BSc) -
University of Auckland
Applied Behavioural Psychology (DipSci) -
University of Auckland
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