Sean Kelly
Onehunga,New Zealand
Summary
I am looking to re-establish my career after being a stay-at-home parent in support of my ex-partner’s work demands (Midwife). With my children largely independent, My intention is to build on the past 6 months with the AA and past professional experience to make a continued contribution to the success of the organisation. From IT customer support roles, campaign management, the planning and production of high-end collateral for international conferences, nI thrive working in dynamic team atmospheres and providing excellent customer service. My core abilities have been managing different stakeholders, their expectations and providing excellent service delivery. My objective is to be the proactive collaborative team member that will go the extra mile to ensure that the business and customers’ needs are met.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
New Zealand Automobile Association
11.2023 - Current
- Assist members and non-members with their enquiries relating to AA Roadside assistance, battery service and AA membership
- Identify the caller's needs and proactively find a solution for them
- Refer and promote products and services that meet the customer's needs
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Actively listened to customers, handled concerns quickly and escalated major issues as necessary.
Stay at home parent
Home
06.2012 - 10.2023
- Successfully managed the responsibilities of raising and caring for two children, maintaining a household, and overseeing property renovations in support of my partner’s work demands (Midwife).
Marketing Consultant - Investment New Zealand(INZ), Sectors/Regions
New Zealand Trade & Enterprise (NZTE)
06.2007 - 04.2012
- Collaborated with INZ managers to develop and execute campaign strategies and promotional schedules in support of New Zealand companies
- Led campaign production, including team selection, coordination with suppliers, and management of budgets.
Marketing Coordinator Sectors/Regions
NZTE
03.2006 - 06.2007
- Provided support to New Zealand businesses with marketing consultants in various projects
- Managed national email marketing campaigns.
Communications Coordinator
NZTE
09.2005 - 03.2006
- Sourced, edited, and published all updates to the NZTE and INZ internet and intranet.
I.T. Integration & Customer Relationships Specialist
National Women’s Hospital, Auckland City Hospital
10.2004 - 08.2005
- Managed relationships between department managers and I.T
- Specialists
- Audit, procurement, transport, and installation of I.T
- Equipment between hospitals.
I.T. Customer Support Specialist
Auckland City Hospital
01.2003 - 07.2004
- Receive calls from Auckland hospital staff who were experiencing computer issues
- Log the calls on the incident reporting system
- Resolve calls with the staff member on the line or visit their location & resolve the issue on-site and close the incident report.
I.T. Development Dept Customer Support Specialist
British Broadcasting Corporation
09.1996 - 07.2000
- Receive & resolve, where able, phone & email enquiries from BBC I.T
- Specialists throughout the U.K
- Or Negotiate a time when a developer could contact them to assist with their issue
- Follow-up ensuring the call was made on time & then after to ensure that the issue had been resolved or if further action was required.
Education
First Aid Certificate (Comprehensive)
Graduate Diploma in Marketing and Communications -
Auckland University of Technology
01.2002
Skills
- Excellent communication skills, both written and verbal
- Strong time management and project management abilities
- Balanced approach to problem-solving
- Proficient in various IT tools and systems
- Thrives in dynamic team environments with a clear common goal
Hobbies and Interests
I enjoy spending time with my family, doing the usual family stuff, going to the movies, out to dinner every now and again and carting the kids around to their various activities. I maintain my fitness by playing the worst golf of my life but competing, if you can call it that, with my closest friends, keeps me laughing and prevents my clubs from being listed on Trade Me,
During the summer we tow our caravan to dog-friendly campsites so our dog, Bowie, can come along too and during the winter, snow permitting, we ski and snowboard.
References
Referees available on request.
Timeline
Customer Service Representative
New Zealand Automobile Association
11.2023 - Current
Stay at home parent
Home
06.2012 - 10.2023
Marketing Consultant - Investment New Zealand(INZ), Sectors/Regions
New Zealand Trade & Enterprise (NZTE)
06.2007 - 04.2012
Marketing Coordinator Sectors/Regions
NZTE
03.2006 - 06.2007
Communications Coordinator
NZTE
09.2005 - 03.2006
I.T. Integration & Customer Relationships Specialist
National Women’s Hospital, Auckland City Hospital
10.2004 - 08.2005
I.T. Customer Support Specialist
Auckland City Hospital
01.2003 - 07.2004
I.T. Development Dept Customer Support Specialist
British Broadcasting Corporation
09.1996 - 07.2000
First Aid Certificate (Comprehensive)
Graduate Diploma in Marketing and Communications -
Auckland University of Technology
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