Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Skills
Timeline
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Seban Kurian

Seban Kurian

19 Lakeridge Close, Northcross, Auckland,New Zealand

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Z Energy
10.2024 - Current
  • Resolved customer inquiries through efficient communication and problem-solving techniques.
  • Mentored junior representatives, fostering a collaborative environment for knowledge sharing and support.
  • Analyzed customer feedback to identify trends, driving enhancements in service quality and customer satisfaction.
  • Managed complex customer issues with empathy and professionalism, ensuring timely resolutions to enhance loyalty.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Purchase Executive & Customer Service

Hair Couture Gents Saloon, Dubai
01.2022 - Current
  • As a Purchase Executive, I played a vital role in supporting the procurement process for a hair salon. While working closely with the salon owner, I assisted in sourcing and procuring inventory items necessary for the salon's day-to-day operations.
  • My responsibilities included conducting market research to identify suppliers offering quality products at competitive prices.
  • Assist clients with relevant processes (i.e., Requests for Proposals (RFP), Requests for Quotations (RFQ), bid evaluation criteria other competitive procurement tools) to ensure client needs are met and to ensure procurement processes.
  • Negotiate contracts, improve pricing and purchase terms with suppliers and review new opportunities to do business savings.
  • Develop and maintain robust and professional supplier relationships.
  • Evaluate, analyze, and recommend bid awards to end-user by considering price, quality, payment terms and delivery.
  • Establish and maintain solid professional relationships with vendors while continually negotiating to obtain favorable pricing and discount structures.
  • Dedicated customer service professional with a passion for exceeding expectations and delivering exceptional experiences. Committed to upholding the brand's standards of excellence while fostering positive relationships with clients.
  • Provided outstanding customer service to clients, ensuring their needs were met and exceeded.
  • Managed inquiries, appointments, and concerns with professionalism and efficiency.
  • Acted as a brand ambassador, promoting Hair Couture's products and services.
  • Maintained a positive and welcoming atmosphere, contributing to a memorable client experience.

Purchase Executive

Horse and Camel, Dubai
09.2019 - 07.2021
  • Demonstrated expertise in sourcing, negotiating, and managing supplier relationships. Committed to optimizing purchasing operations and delivering exceptional value to the organization.
  • Professional Experience:
  • Spearheaded end-to-end procurement activities for the online trading platform, ensuring timely and cost-effective acquisition of goods and services.
  • Develop and implement procurement strategies aligned with the company's goals, effectively balancing quality, cost, and delivery requirements.
  • Conduct thorough market research, supplier evaluations, and competitive analysis to identify and onboard reliable and cost-efficient vendors.
  • Negotiate favourable terms, contracts, and pricing agreements with suppliers, resulting in substantial cost savings and improved margins.

Asst. Accountant Intern

Al Jamil Opticals LLC, Dubai
05.2019 - 07.2019
  • During my two-month internship at Al Jamil Opticals LLC, I actively participated in various accounting tasks and projects, gaining valuable hands-on experience. I contributed to the smooth operation of the finance department by providing support in accounts payable and accounts receivable functions. I ensured the accurate processing of financial transactions, which helped maintain healthy relationships with vendors and customers.

Education

Masters of Management - Marketing Management

Massey University, Auckland, NZ
Albany, AUK
07.2025

Bachelor of Accounting and Finance - undefined

Heriot Watt University Dubai
Dubai
12.2022

High School - undefined

Our Own High School
Al Warqaa
07.2019

Skills

  • Active listening
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Client relations
  • Team development
  • Staff education and training

Languages

English Fluent
Malayalam Native
Hindi Beginner

Hobbies and Interests

Hiking, Singing, Cooking

Skills

  • Excellent problem-solving skills developed through coursework and extracurricular activities, allowing me to approach challenges with a fresh perspective.
  • Strong interpersonal skills, enabling effective communication and collaboration with diverse teams.
  • Highly adaptable and quick to learn, with a passion for acquiring new knowledge and skills.
  • Excellent interpersonal and communication skills
  • Strong attention to detail and organizational abilities
  • Ability to handle multiple tasks in a fast-paced environment
  • Proficient in customer relationship management systems
  • Knowledgeable about hair care products and trends

Timeline

Customer Service Representative

Z Energy
10.2024 - Current

Purchase Executive & Customer Service

Hair Couture Gents Saloon, Dubai
01.2022 - Current

Purchase Executive

Horse and Camel, Dubai
09.2019 - 07.2021

Asst. Accountant Intern

Al Jamil Opticals LLC, Dubai
05.2019 - 07.2019

Bachelor of Accounting and Finance - undefined

Heriot Watt University Dubai

High School - undefined

Our Own High School

Masters of Management - Marketing Management

Massey University, Auckland, NZ

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Seban Kurian