Sebastian Batty
Auckland,Kohimarma
Summary
Enthusiastic and driven student with a passion for adventure tourism and a strong foundation in customer service and outdoor activities. Adept at engaging with diverse groups, delivering exceptional experiences, and providing insightful guidance in adventure settings. Equipped with strong interpersonal skills, a keen sense of safety, and a commitment to promoting sustainable practices. Eager to apply my knowledge and enthusiasm for adventure to contribute to a dynamic team in creating memorable and enriching experiences.
Overview
4
4
years of professional experience
Work History
Ramp Agent
PlaneBiz Ltd
02.2024 - 08.2024
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
Customer Service Representative
Game Over
10.2022 - 12.2023
- Operated and maintained various activities such as, Go-Karting and Lazer Tag and attractions like the Game Hub and Arcade, ensuring functionality and safety standards were met.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Ski Lift Operator
NZSki
06.2022 - 10.2022
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
- Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
Ski Instructor
Snowplanet
09.2020 - 01.2022
- Promoted a positive learning environment During holiday programs, private lessons and group lessons with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
Education
Diploma of Adventure Tourism Management - Adventure Tourism Management (ATM)
Queenstown Resort College
Queenstown, NZ12.2024
High School Diploma -
Saint Kentigern College
Pakuranga, NZ11.2021
Skills
- Problem-Solving
- Heavy Lifting
- Safety Procedures Compliance
- Customer Service
- Patience and Empathy
- Adaptive Problem Solving
- Safety Procedures Expertise
- Initiative-taking
- Safety Management
- Teamwork
- Ethical Leadership
- Motivation Techniques
Languages
English
Native or Bilingual
Motorsports, Mechanics, Skiing
These are three things i enjoy being apart of or witnessing during my free time.
Timeline
Ramp Agent
PlaneBiz Ltd
02.2024 - 08.2024
Customer Service Representative
Game Over
10.2022 - 12.2023
Ski Lift Operator
NZSki
06.2022 - 10.2022
Ski Instructor
Snowplanet
09.2020 - 01.2022
Diploma of Adventure Tourism Management - Adventure Tourism Management (ATM)
Queenstown Resort College
High School Diploma -
Saint Kentigern College
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