Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sebastian Ayon Rozario

Frankton

Summary

Results-driven hospitality and finance professional with 9+ years of experience across guest relations, accounts receivable/payable, and income auditing. Recognized for delivering exceptional customer service, optimizing financial processes, and fostering team collaboration. Proficient in Opera PMS, Sun financial systems, and advanced MS Excel for financial reporting and analysis.

Overview

11
11
years of professional experience

Work History

Accounts Receivable Executive

Radisson Blu Dhaka Water Garden
07.2024 - 07.2025
  • Prepares, reviews, and analyzes accounts receivable aging reports as well as bad debt and recovery records.
  • Ensuring prompt, accurate, and efficient system for billing of current and aged accounts.
  • Administer credit processes and policies for other departments in the hotel.
  • Ensure that all credit applications are properly documented approved by the management and are based on the hotel's policy and procedure.
  • Monitors all taxes that apply, ensuring that taxes are current, collected, and/or accrued.
  • Supervise Accounts Assistants regarding accurate and timely billing, processing of credit card inquiries and chargebacks, billing of FIT accounts, processing of advance deposits and advance deposit refunds Providing day to day management of finance team members to ensure completeness, accuracy, and timeliness of their work.
  • Assisted in month-end closing activities, including the preparation of detailed reports for management review.
  • Exceeded collection targets through a proactive approach to collecting overdue funds from clients while maintaining strong relationships.
  • Reviewed and updated the company's credit control procedures, aligning them with current financial regulations.
  • Keeps up-to-date technically and applying new knowledge to the job.

Accounts Receivable Executive

Holiday Inn Dhaka City Centre
10.2023 - 07.2024

Income Auditor

Holiday Inn Dhaka City Centre
06.2022 - 09.2023
  • Evaluate all revenue centres and prepare reports for income journal on everyday basis and evaluate and balance all rebates for property management system
  • Maintain and ensure accuracy in all PMS reports and documents all income requirements for various projects and ensure compliance to all federal and state regulations
  • Organize and maintain all billing files and provide support to all charges
  • Design and maintain billing control sheet for all billing and account numbers
  • Manage communication with various departments and prepare everyday reports within required timeframe
  • Ensure compliance to all control and system procedures and document all processes and identify errors for cash handling

Assistant Credit Manager

The Way Dhaka (Galaxy Bangladesh)
06.2018 - 01.2022
  • Prepared detailed reports for senior management on the performance of the department''s portfolio.
  • Developed strong relationships with key clients through regular communication, fostering trust and improving long-term account management.
  • Monitored changes in economic conditions to adapt collection strategies as necessary, minimizing potential bad debt exposure.
  • Optimized credit application processing times, leading to increased customer satisfaction and faster revenue recognition.

Accounts Receivable Supervisor

The Way Dhaka (Galaxy Bangladesh)
07.2017 - 05.2018

Guest Relations Officer

The Way Dhaka (Galaxy Bangladesh)
01.2016 - 06.2017
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Check in & check out, Direct contact to the guest's problems, reservation and communicating with the guest by email or phone, Night audit.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
  • Administrative work, doing assistance of HR, Transport management for guests and HOD.


Guest Relations Officer

Lakeshore Hotel & Apartments Banani
08.2014 - 04.2015

Education

Graduate Diploma - Hotel Management

Southern Institute of Technology
Queenstown
08-2026

Bachelor of Arts - Tourism And Hospitality Management

Victoria University of Bangladesh
Dhaka, Bangladesh
05-2015

Higher Secondary Certificate - Commerce

Notre Dame College
Dhaka, Bangladesh
06-2010

Secondary School Certificate - Commerce

St. Gregory's High School
Dhaka, Bangladesh
06-2008

Skills

  • Customer relations
  • Motivation and initiative
  • Payment negotiations
  • Bank and credit card reconciliations
  • Invoice processing
  • Cash management
  • Report reviewing
  • General ledger maintenance
  • Risk assessment
  • ERP & Hotel Systems (Opera PMS, SUN System, POS)

Languages

Bengali
Native or Bilingual
English
Professional Working

Timeline

Accounts Receivable Executive

Radisson Blu Dhaka Water Garden
07.2024 - 07.2025

Accounts Receivable Executive

Holiday Inn Dhaka City Centre
10.2023 - 07.2024

Income Auditor

Holiday Inn Dhaka City Centre
06.2022 - 09.2023

Assistant Credit Manager

The Way Dhaka (Galaxy Bangladesh)
06.2018 - 01.2022

Accounts Receivable Supervisor

The Way Dhaka (Galaxy Bangladesh)
07.2017 - 05.2018

Guest Relations Officer

The Way Dhaka (Galaxy Bangladesh)
01.2016 - 06.2017

Guest Relations Officer

Lakeshore Hotel & Apartments Banani
08.2014 - 04.2015

Graduate Diploma - Hotel Management

Southern Institute of Technology

Bachelor of Arts - Tourism And Hospitality Management

Victoria University of Bangladesh

Higher Secondary Certificate - Commerce

Notre Dame College

Secondary School Certificate - Commerce

St. Gregory's High School

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Sebastian Ayon Rozario