Semehar Berhe
Auckland,Titirangi
Summary
Dynamic professional with a proven track record in customer service and data management, honed at Gojo Ethiopian Eatery and various institutions. Excelled in high-pressure environments, showcasing strong multitasking and problem-solving skills. Achieved significant improvements in client satisfaction and operational efficiency, leveraging team collaboration and an adaptable nature.
Overview
4
4
years of professional experience
Work History
Waitress
Gojo Ethiopian Eatery
15 Totara Avenue, New Lynn, Auckland 0600
08.2023 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Volunteer
Various Instituitions
Addis Abeba
01.2021 - 08.2023
- Assisted in organizing and coordinating fundraising events to support cancer research and patient care initiatives.
- Provided emotional support and companionship to patients and families affected by cancer.
- Helped with administrative tasks, such as data entry, event registration, and donor outreach.
- Raised awareness about cancer prevention and treatment through community engagement and educational campaigns.
- Collaborated with teams to manage logistics for charity events, ensuring smooth operations and a positive attendee experience.
- Recruited and trained new volunteers, fostering a supportive and motivated volunteer community.
Tutor
Micro-link Information Technology
Addis Abeba Ethiopia
11.2022 - 07.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Education
Bachelor of Arts - Psychology And Finance
University of Auckland
Auckland, NZ11-2026
Bachelor of Commerce - Accounting And Finance
Microlink Information And Technology College
Ethiopia08-2023
Skills
- Customer service
- Data Management
- Strong multitasking
- Problem solving
- Adaptable nature
- Team collaboration
Languages
Amharic
Native or Bilingual
English
Native or Bilingual
Arabic
Full Professional
Interests
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
- I enjoy cooking for friends and family gatherings
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Waitress
Gojo Ethiopian Eatery
08.2023 - 10.2024
Tutor
Micro-link Information Technology
11.2022 - 07.2023
Volunteer
Various Instituitions
01.2021 - 08.2023
Bachelor of Arts - Psychology And Finance
University of Auckland
Bachelor of Commerce - Accounting And Finance
Microlink Information And Technology College