Seepa Gloria Finai
30A Wyatt Place, Russley, Christchurch ,Canterbury
Summary
Dynamic food production and customer service professional with experience at Tip Top Bread and PAK’nSAVE Moorhouse. Proven ability to ensure cleanliness compliance and enhance customer satisfaction through strategic judgment. Skilled in food safety protocols and adept at resolving customer concerns, consistently delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Food Production Worker
Tip Top Bread
Burnside , Christchurch
02.2020 - 06.2020
- Stored food properly by adhering to food safety policies and procedures
- Checking cooking times and temperatures for various products based on formula
- Packing products according to standardized and direction
Food Process Worker
Tegel
Christchurch , Canterbury
11.2017 - 07.2018
- Supported staff and other team members in completing tasks
- Maintained clean, sanitized and well-organized food preparation zones
- Determine mixing sequences, based on knowledge of temperature effects and of the solubility of specific ingredients
- Inspect and pack the final product
- Manipulate products, by hand or using machines.
Health and safety - Clean and sterilize factory processing areas
Customer Service Representative
BP Petrol Station
Christchurch , Canterbury
09.2016 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers on promotions to enhance sales
- Assisted customers with issues at the pump and contact service technicians when necessary
- Verify age of customer if they are purchasing alcohol or cigarettes
Customer Service Cashier
PAK’nSAVE Moorhouse
Christchurch , Canterbury
04.2016 - 07.2016
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Educated customers on promotions to enhance sales
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Bachelor of Health Science - Nursing
ARA
Christchurch , Canterbury NCEA Level 1,2,3 - Science
Southern Cross Campus - College
Auckland, South AucklandSkills
- Ensure Cleanliness Compliance
- Food Production
- Critical Reading Skills
- Writing
- Effective Time Allocation
- Strategic Judgment
- Continuous Learning
- Customer Service Expertise
Timeline
Food Production Worker
Tip Top Bread
02.2020 - 06.2020
Food Process Worker
Tegel
11.2017 - 07.2018
Customer Service Representative
BP Petrol Station
09.2016 - 12.2016
Customer Service Cashier
PAK’nSAVE Moorhouse
04.2016 - 07.2016
Bachelor of Health Science - Nursing
ARA
NCEA Level 1,2,3 - Science
Southern Cross Campus - College
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