Seetharaman Ramasubramanian

• As the Chief Technology Officer at TechMahindra Ltd., I play a pivotal role in steering the technological vision and strategies of our clients in Australia and NZ. My responsibilities encompass a wide array of activities, ranging from leading research and development initiatives to fostering innovation within the company. I am at the forefront of leveraging emerging technologies to drive business growth, ensuring that TechMahindra remains at the cutting edge of the ever-evolving tech landscape. My leadership extends to overseeing the implementation of robust and scalable solutions, as well as collaborating with cross-functional teams to align technology goals with overall business objectives. I continuously evaluate market trends, identify opportunities for technological advancements, and guide the organisation towards sustainable and future-proof digital transformation. My role as a catalyst for innovation and technical excellence establishes me as a driving force in TechMahindra's success and reinforces the company's commitment to being a leader in the global technology arena.
• Worked in One NZ's Customer Experience strategy definition project as a Lead Consultant defining their architecture vision for industry leading customer experience.
• At present working as a Technology consultant in Singtel Optus programme of work in Sydney to establish a cloud based data warehouse in Azure cloud using Azure DataBricks platform.

• Worked as Associate Partner in Digital Transformation and Delivery group of IBM's Global Centre of Competence for Telecommunication, Media, and Entertainment, providing strategy consulting to IBM Telco clients around the world

My job responsibilities included the following:

• Contribute to the growth of intellectual capital for the practice and support the development of other consultants through participation in mentoring or coaching activities
• Establish and maintain deal focused, trusted relationships with clients and partners to scope, solution, propose, close, and deliver complex first-of-a-kind Telco digital transformation projects
• Establish compelling points of view about how Customer Platform and digital solutions can be used to transform customer engagement and/or various aspects of business operations
• Achieved IBM 100% club in 2012 – Achieved/ and consulting utilisation targets
• As part of the Global Centre of Competence consulting engagements worked with Telco clients around the world

Consulting Engagements (some examples)

• Contact Energy NZ (value ~3.5M) - Customer experience transformation and replacement of GenTrack with SAP suite of solution. Contracted to do the strategy definition for their customer experience at various touch points and digital transformation of back office the client on a global reference visit to to clients in Canada, USA and UK. SAP ERP was selected for replacing the legacy Finance and Asset Management systems and SAP ISU for utilities was selected for replacing the legacy retail systems.
• Earth Quake Commission EQC (value ~10M) - Implementation of the new EQC claims lodging system and the transformation of the legacy systems. This involved working with partner vendors and EQC business to understand their requirements and providing online claims lodging functions and simplify the claims process
• DISH 5G, USA (value ~125M) - Implementation of the business strategy, MVNO business models and 5G Go-To-Market (GTM) strategy development and BSS implementation architecture planning for DISH 5G in Denver, CO. Advanced technologies like IoT, Blockchain, AI and RPA are being discussed as part of the solution definition
• SaskTel Canada (value ~750K) - Digital Transformation Consulting in multiple areas - Product Simplification, Process Simplification, Customer Experience CX/UX strategy implementation
• eir Ireland (value ~ €600K) - Digital strategy transformation engagement similar to SaskTel example above which included review of their product profiles and processes
• CSL Hong Kong (value ~ 2M) - Lead Consultant in a consulting engagement for CSK, HK for their technology transformation project. Created requirements and published a detailed RFP in seven business areas. Advanced real time analytics and Next Best Action advice strategies were adopted
• Telcomsel Indonesia (value ~2M) - IT strategy engagement. Led the Telcomsel IT strategy development defining vision, strategy, Architecture landscape, Technology views and implementation road maps