Segu Madar Nayeem Sihan
121 B New Windsor Road New Windsor ,Auckland
Summary
Resourceful Service and Food Champion known for high productivity and efficient task completion. Specialize in customer service, food safety protocols, and time management. Excel in communication, teamwork, and adaptability to ensure seamless operation and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Costumer Service and Food Service & Stock Manage
Kebab sensation
Mount Roskill, Auckland
07.2023 - 06.2024
- Assisted with food preparation tasks such as cutting vegetables or making sandwiches.
- Verified that prepared food met quality standards before serving it to customers.
- Maintained cleanliness of the dining area including tables, chairs, floors and trash receptacles.
Costumer Service & National Tourism
Ns farm
Polonnoruwa & Negombo , Sri Lanka
02.2018 - 12.2022
- Developed and implemented national service strategies to ensure customer satisfaction and loyalty.
- Ensured compliance with all regulatory standards and requirements for national service operations.
- Monitored performance metrics of the national service team to identify areas of improvement.
- Generated monthly reports highlighting trends in customer feedback scores and overall performance metrics.
Restaurants Store Manage
Maxim restaurants
Riyadh , Saudi Arabia
09.2015 - 10.2017
Store Manager
Taxi foods Saudi Arabia
Riyadh , Saudi Arabia
05.2009 - 06.2014
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Hotel Receptionist
Sunflower beach hotel
Negombo , Sri Lanka
09.2007 - 10.2008
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Answered inquiries from potential customers regarding room availability, rates and policies.
Education
Nalravi English Language Centre
Colombo Sri Lanka 02-2007
Diploma Ms Office
Gold Ten
Negombo Sri Lanka 09-2005
High School Diploma -
Al Falah Mahawitiyalayam
Negombo Sri Lanka 01-2004
Skills
- Cooking techniques
- Food safety knowledge
- Sales and Upselling
- Phone Etiquette
- Restaurant Management
- Conversant in [Language]
- Excellent multi-tasker
- Organization and Planning
Language
- English
- Tamils
- Sinhala
- Arabia
Halal- Introductory slaughter
- New Zealand halal academy Pre employment training
- 2023
NZ Blood service & Blood donor free service
- New Zealand Auckland
- Continue
Red cross volunteer free service
- New Zealand Auckland
- Continue
Timeline
Costumer Service and Food Service & Stock Manage
Kebab sensation
07.2023 - 06.2024
Costumer Service & National Tourism
Ns farm
02.2018 - 12.2022
Restaurants Store Manage
Maxim restaurants
09.2015 - 10.2017
Store Manager
Taxi foods Saudi Arabia
05.2009 - 06.2014
Hotel Receptionist
Sunflower beach hotel
09.2007 - 10.2008
Nalravi English Language Centre
Diploma Ms Office
Gold Ten
High School Diploma -
Al Falah Mahawitiyalayam
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