Sehaj Sra
Hamilton
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Call centre
Hamilton
11.2023 - 07.2024
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Checkout opeartor
Fresh Choice
Auckland, AUK
01.2023 - 11.2023
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
CSR ,Sales
Nespresso
Auckland, AUK
07.2021 - 07.2023
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Bp connect
Auckland, AUK
04.2018 - 07.2021
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Prepared and recommended long-range plans for development of department personnel.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
Education
Business Management And Leadership - Business Management Level 5
Icl Colleges
Auckland, AUKDiploma In Business Management Level 6 -
Edenz College
Auckland, AUKSkills
- Retail Sales Customer Service
- Sales Expertise
- Customer Relations
- Team Development
Timeline
Customer Service Representative
Call centre
11.2023 - 07.2024
Checkout opeartor
Fresh Choice
01.2023 - 11.2023
CSR ,Sales
Nespresso
07.2021 - 07.2023
Customer Service Representative
Bp connect
04.2018 - 07.2021
Business Management And Leadership - Business Management Level 5
Icl Colleges
Diploma In Business Management Level 6 -
Edenz College