Sehajpreet Kaur

Dynamic and results-driven professional with extensive experience at Farmers, excelling in retail sales and customer service. Proven ability to enhance customer satisfaction through tailored solutions and effective communication. Skilled in CRM software and team development, fostering a collaborative environment that drives continuous improvement and sales success.

• Exceptional Communicator - Confident, articulate, and professional speaking abilities (and experience).
• Empathy - Ability to put myself in the other persons' shoes and engage differing perspectives.
• Administration - Sending follow up emails/calls to customers when additional information is required. Performing data entry tasks to monitor types of calls coming into the call centre and sales volumes.
• Industry Knowledge - General understanding of the energy sector and inner workings of driver licensing.
• Systems and Database Proficiency - Advanced handling of CRM software such as Gentrack and Salesforce Lightning to produce invoices, open accounts and update customer account information. Also experienced in handling live databases such as DLR and TREIS.
• Strong Microsoft Office Skills - Using Excel for sales data management. Creating and editing documents or reports through Word and slideshow creation in PowerPoint for strategy pitch assignments.
• Continuous Improvement Mindset - Ideas to merge two primary databases to decrease double handling while on call.
• Onboarding and Training - Responsible for walking the new hires through the day in a life of a CSR working for a government agency and explaining the content being delivered in training.
• Prioritisation - Keeping an updated to-do list with tasks that require the most urgency and have the most extreme impact on customers and other stakeholders.
• Confidentiality - Maintaining confidentiality of licence holder information from third parties and family members/spouse.
• Organisational - Scheduling breakfast, lunch and dinner bookings, and managing floor seating plan.
• Time management - Managing a full-time workload and full-time study simultaneously.
• Flexible - Taking on shifts with short notice and covering for other staff.
• Supportive team member - Known to be a supportive team member, always willing to be of assistance to others.
• Team-player - Can also work independently, thrives in a team environment.
• Excellent communication skills.
• Positive attitude - Enjoy working with others, know how to communicate well, actively listen to associates' opinions, and mediate any conflicts that arise.

• Available: Flexible around shifts, Available immediately, Available to work on weekends
• Visa Status: Permanent Resident of Nz