Seiko Ueno
Rotorua,Bay Of Plenty
Summary
Long time experience working in customer service in the educational tourism and hospitality sector.
Customer service and Students Support are one of strongest areas of expertise. Also working as a manager, as an administrator and a student counsellor for long time.
Working as a Japanese Interpreter/translator, bilingual in Japanese and English
Highly experienced Japanese Interpreter with proven track record of delivering precise interpretations and translations between English and Japanese, In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.
experiences of interpreting for Rotorua police, Rotorua district court, hospital and community interpreting . In process to be a qualified interpreter recognized by the New Zealand government.(NAATI Certificate of Provincial Interpreter in Japanese)
Knowledge and Understanding of :
- the New Zealand education systems include NZQA qualification.
- th New Zealand Immigration System
- the NZ Customs and MAF
- Japanese language and understanding of Asian cultures.
- Maori culture and findings of difference between New Zealand cultures.
- Knowledge of health and safety issue
Overview
21
21
years of professional experience
Work History
Shift Supervisor (store Management)
Restrant Bland Ltd
11.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed approximately 150 to 200 customers coming restaurant as supervisor.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Stock taking
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Manager/ Student Counsellor
Kickoff NZ
08.2004 - Current
Career advising for students around 20 students at the time
- School Administration,
- Accounting,
- Group tour organizing, researching, booking, Tour guide, Planning,
- Marketing and organization, Special Event Planning,
- Support for getting Student Visa
Japanese Interpreter/ Translator
Trans National Interpreting
01.2021 - Current
- Japanese Interpreting/Translating
- MIQ Japanese support person
Japanese Interpreter
Decypher Interpreting
01.2013 - Current
- Japanese Interpreting / Translation
Tour Guide
JTB NZ
01.2023 - Current
- Tour Guiding
Japanese Private Tutor
Self-employeed
01.2004 - Current
- Teaching Japanese to high school students
Education
Bachelor of Art majored in English - Teaching English As A Second Language
Konan University
Kobe, JapanLanguage Interpretation And Translation
NAATI(National Accreditation Authority For Translators And Interpreters)
First Aid Certificate - Health Aide
St John’s
Online02.2024
Bartender Course, Liquor License controller - Hospitality
Waiariki Polytechnic
RotoruaFood and Safety Course -
BOP Polytechnic
Certificate of Japanese teaching - Japanese Language
ALK
JapanCertificate of complete of announcer course - Japanese Language
Central Announcement School
Osaka, JapanSkills
- Customer service and Students Support
- Japanese Translation and interpreting with professional development
- Excellent time management and problem-solving skills
- Using Excel, Words, Power Point, SNS
Accomplishments
- Working to get the certificate of NAATI CPI (National Accreditation Authority for Translator and Interpreters/ Certificate of Provincial Interpreter)
- Writing a column about education in New Zealand. [Link](https://nzdaisuki.com/column/nz-education-sku)
- Professional Speech for immigrant - passed exam with Distinction
- Certificate of professional interpreting training by Decypher
- Star of the month(Top Worker) at Taco Bell Rotorua Jan2022 &Oct 2022
- Top Seller of special burrito at Taco Bell Rotorua Dec 2023
Communityandvolunteerexperience
- NZ CAB, Rotorua, NZ, Volunteer of consulting
- Montessori Primary School, Rotorua, NZ, Chairperson of Board of Trustee
References
- Mrs. Feray Aydogmus, 021 0814 8790, faydogmus2@whhs.school.nz, English Teacher of Western Heights High School
- Mrs. Thuy Grinter, 021 153 3362, tgrinter@rbhs.school.nz, International Director of Rotorua Boys High School
Hobbies and Interests
Travelling, Meet the people, Rugby, Martial arts, Football, Cooking, Reading, Singing, etc.
Languages
Japanese
Native or Bilingual
Timeline
Tour Guide
JTB NZ
01.2023 - Current
Shift Supervisor (store Management)
Restrant Bland Ltd
11.2021 - Current
Japanese Interpreter/ Translator
Trans National Interpreting
01.2021 - Current
Japanese Interpreter
Decypher Interpreting
01.2013 - Current
Manager/ Student Counsellor
Kickoff NZ
08.2004 - Current
Japanese Private Tutor
Self-employeed
01.2004 - Current
Bachelor of Art majored in English - Teaching English As A Second Language
Konan University
Language Interpretation And Translation
NAATI(National Accreditation Authority For Translators And Interpreters)
First Aid Certificate - Health Aide
St John’s
Bartender Course, Liquor License controller - Hospitality
Waiariki Polytechnic
Food and Safety Course -
BOP Polytechnic
Certificate of Japanese teaching - Japanese Language
ALK
Certificate of complete of announcer course - Japanese Language
Central Announcement School
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