Seini 'Okusi
14 John Walker Drive,New Zealand
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Supervisor
Whakarongorau
Onehunga, Auckland
03.2021 - 10.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Customer Support Consultant
InterCity Travel Group
Ellerslie, Auckland
01.2018 - 03.2020
- Provided technical support and troubleshooting to customers via phone, email and chat.
- Identified customer needs, answered inquiries, and resolved complaints in a timely manner.
- Created detailed reports on customer interactions for management review.
- Offered advice on appropriate products for individual customers based on their needs.
- Actively listened to customers to understand their concerns and determine best course of action.
- Assessed incoming requests from customers regarding product features or services offered.
Sales Assistant
Lereve
Mangere, Auckland
11.2016 - 11.2017
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Built and maintained relationships with peers and upper management to drive team success.
Receptionist
Auckland Airport Lodge
Mangere, Auckland
01.2016 - 09.2016
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
High School Diploma -
International Travel College of New Zealand
Botany Downs, NZ07-2016
High School Diploma -
McAuley High School
Otahuhu, NZ12-2014
Skills
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Call Management
- Active Listening
References
References available upon request.
Timeline
Supervisor
Whakarongorau
03.2021 - 10.2022
Customer Support Consultant
InterCity Travel Group
01.2018 - 03.2020
Sales Assistant
Lereve
11.2016 - 11.2017
Receptionist
Auckland Airport Lodge
01.2016 - 09.2016
High School Diploma -
International Travel College of New Zealand
High School Diploma -
McAuley High School
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