Seipep Tuiloma
Auckland
Summary
Proven track record in enhancing customer satisfaction and streamlining service delivery at Key Service Ltd. Expert in complaint handling and logistics coordination, achieving significant improvements in client relations and operational efficiency. Skilled in data entry and customer support, demonstrating a strong focus on results through effective administrative support and problem resolution. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Customer Service Officer
Key Service Ltd
07.2021 - 02.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Service Coordinator
Cossiga Ltd
03.2017 - 04.2020
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Customer Service Officer
Caroma Industries
06.2016 - 02.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
HR Administrator
HealthLinkNow
01.2015 - 05.2016
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
Sales Administration Officer
Van Den Brinks Ltd
01.2003 - 02.2008
- Increased sales efficiency by streamlining administrative processes and implementing new software tools.
- Spearheaded the creation of detailed reports on weekly sales performance for management review and decision-making purposes.
- Enhanced client satisfaction with timely processing of orders, invoices, and delivery schedules.
- Coordinated travel arrangements for sales representatives, optimizing their time spent visiting clients and attending industry events.
Education
Business Administration Level 4 -
New Zealand Management Academy
Auckland, NZ12.2003
Skills
Customer Support
Complaint Handling
Data Entry
Customer Focus
Documentation And Reporting
Logistics Coordination
Delivery Tracking
Administrative Support
Customer Relations
Baking,
Side hustle to assist my family cope financially while studying and having only my husband working
I have been baking for many years to help raise funds for my children as well. I also volunteer to bake and give for my family, church and friends.
Timeline
Customer Service Officer
Key Service Ltd
07.2021 - 02.2022
Service Coordinator
Cossiga Ltd
03.2017 - 04.2020
Customer Service Officer
Caroma Industries
06.2016 - 02.2017
HR Administrator
HealthLinkNow
01.2015 - 05.2016
Sales Administration Officer
Van Den Brinks Ltd
01.2003 - 02.2008
Business Administration Level 4 -
New Zealand Management Academy
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