Summary
Overview
Work History
Skills
References
Certification
References
Timeline
Generic

SELA-MARIA TALANOA

Christchurch,CAN

Summary

My Name is Sela-Maria Talanoa. I am 24 years old and of Maori and Tongan Heritage. I was born in Christchurch but moved to Sydney Australia when I was 6 weeks old but moved back to Christchurch when I started high school.

After high school I attended Lincoln University where I studied a Bachelor of Land Valuation and property management for 2 years. At 20 years old I had met my Husband Adam who was unfortunately was diagnosed with Cancer early on in our relationship. I then spent the next 2 years (01/2021- 12/2022) being Adams full time caregiver whilst working here and there. He was pronounced terminal early 2022 and we married a couple of months later. I then stopped working to better care for Adam but he unfortunately passed away (22/12/2022).

I have since returned to the work force in the Health sector, where I am currently working as a receptionist at the Ara Osteopathy Clinic. The clinic is student run and supervised by qualified Osteopaths. The clinic is within the Ara campus so no 2 days are ever the same, but I enjoy problem solving and working with my team towards positive outcomes. I am very confident that my life and work experiences will hold me in good stead for my future career. Thank you.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Ara Osteopathy clinic
CBD, Christchurch
09.2023 - Current
  • I am currently our campus building's fire warden and our HR representative on the committee.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained a neat reception area by organizing materials and tidying up furniture as well as monthly deep cleans.
  • Coordinated with vendors for repairs and maintenance of office and clinic equipment.
  • Monitored office supplies and clinic inventory by frequent stock takes to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
  • Responded to inquiries from internal staff members regarding office operations.
  • Scheduled appointments and provided tours and information for clients, customers, and other visitors.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Making outbound calls to ACC multiple times daily and corresponding with GPs and other companies within the health and wider sector.
  • Assisted with special projects assigned by management when required.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Maintained security by following procedures, monitoring logbooks, and having a pack up system.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Junior Office Administrator

Action Scaffolding Ltd
Christchurch, CAN
02.2023 - 07.2024
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Entered and maintained departmental records in the company database using programs such as Excel, Office, and Microsoft, to name a few.
  • Completed forms and reports to facilitate admission, courses, and registrations.
  • Collected, validated, and distributed information to employees while overseeing appointment scheduling and itinerary coordination for both clients and staff.
  • Advertising, which focused on targeting new customers to grow our customer reach and increase revenue, while marketing initiatives to increase brand recognition, facilitate promotion, and boost revenue.
  • Developed marketing content and advertisements for social media. I also managed the content calendars for each platform to establish timely and relevant posts, implementing social media strategies to align with business goals.
  • Answered phone promptly and directed incoming calls to correct staff, and also confirmed jobs and dates, corresponding with builders and subcontractors.
  • Handled online transactions and invoicing, while maintaining payment records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided a high level of customer service to each person by engaging with the customer and using active listening and effective interpersonal skills.
  • Provided backup to the front desk to step in to assist with various tasks whenever the manager was absent or at lunch.

Cleaner/House and Pet Sitter

Self-Employed
Christchurch, CAN
11.2021 - 06.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas, polished glass doors, mirrors and other surfaces to maintain professional appearance and up to client and self maintained protocol
  • Handled equipment, chemicals, and materials properly and with caution while using time management and efficient cleaning methods to meet deadlines
  • Provided pet sitting services where i refilled water bowls, prepared meals and provided companionship and playtime activities
  • Provided daily updates to pet owners via email or text messages
  • Performed other routine functions upon request such as mail and package retrieval, watering plants or trash removal.

Visitor Services Host

Christchurch Art Centre
Christchurch
11.2021 - 07.2022
  • Greeted customers with smile and provided friendly, knowledgeable service
  • Managed multiple tasks simultaneously and completed all assigned duties each shift
  • Monitored guests for compliance with safety and security protocols, raising any issue with security
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction during events such as Weddings, Shows, etc
  • Provided information about current and future events at facility
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs
  • Skilled at working independently as I am self-motivated but also able to collaboratively work in a team environment.

Clinique Counter Manager

Life Pharmacy The Palms
Christchurch, CAN
04.2022 - 06.2022
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy
  • Operated cash register to accurately complete customer financial transactions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.

COVID-19 Contact Tracer / Telephone Advisor

Whakarongorau Aoteroa
Christchurch, CAN
08.2021 - 10.2021
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
  • Maintained personnel records and updated internal databases to support document management
  • Completed forms and reports to facilitate admission, courses, registrations etc
  • Advertising which focused on targeting new customers to grow our customer reach and increase revenue
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls to correct offices
  • Maintained confidentiality of information regarding clients and company
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Lottery Attendant

PakNSave Moorehouse
Christchurch
11.2019 - 03.2020
  • Collected fees for services and games, managing large amounts in cash daily maintaining compliance with NZ gambling laws
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts
  • Cashed out jackpots of up to $500 and processed proper tax forms to uphold legal requirements.

Self-scan Attendant

PakNSave Hornby
Christchurch
12.2017 - 09.2019
  • Assisted customers with self-checkout machine operations
  • Maintained awareness of product locations to assist customers in finding requested items
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues
  • Learned duties for various positions and provided backup at key times
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Checkout Operator

PakNSave Riccarton
Christchurch
10.2016 - 11.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items, and join reward programs, restocked and organized merchandise in front lanes
  • Checked personal identifications during alcohol and tobacco sales.

Skills

  • Effective office administration
  • Organizational skills with great time management and dependability
  • Customer service and interpersonal skills
  • Social media management including marketing, advertising and content creation
  • Data entry and data base management
  • Appointment scheduling and or rescheduling
  • Communication with patients, co workers and students
  • Cleaning and Sanitization
  • Inventory keeping and ordering
  • Product demonstrations
  • Telephone communication
  • Customer relationship management
  • Security awareness following company procedure
  • Sales promotion
  • Self sufficient / works well within a team but also able to work independently

References

  • Action Scaffolding Ltd, Kay Backhouse, 027 333 3087
  • Action Scaffolding Ltd, Mark Backhouse, 027 473 0937
  • Cleaning/Pet and House Sitting, Maria Darling, 021 489 743
  • Catherine Lizamore, 03 940 8444, catherine.lizamore@ara.ac.nz

Certification

  • First Aid Certificate
  • Fire Extinguisher Training with FFP
  • LinkedIn Learning certificates for De-Escalating, Customer service and Software.

References

References available upon request.

Timeline

Receptionist

Ara Osteopathy clinic
09.2023 - Current

Junior Office Administrator

Action Scaffolding Ltd
02.2023 - 07.2024

Clinique Counter Manager

Life Pharmacy The Palms
04.2022 - 06.2022

Cleaner/House and Pet Sitter

Self-Employed
11.2021 - 06.2023

Visitor Services Host

Christchurch Art Centre
11.2021 - 07.2022

COVID-19 Contact Tracer / Telephone Advisor

Whakarongorau Aoteroa
08.2021 - 10.2021

Lottery Attendant

PakNSave Moorehouse
11.2019 - 03.2020

Self-scan Attendant

PakNSave Hornby
12.2017 - 09.2019

Checkout Operator

PakNSave Riccarton
10.2016 - 11.2017

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SELA-MARIA TALANOA