Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sela Sinani

Auckland,AUK

Summary

Dynamic Sales Support Coordinator with proven expertise at New Zealand Couriers in client coordination and contract preparation. Adept at enhancing customer satisfaction through effective problem-solving and communication skills. Successfully collaborated with sales teams to boost product sales and streamline operations, demonstrating strong multitasking abilities in fast-paced environments. Amiable professional with experience balancing customer satisfaction with business expansion goals. Tirelessly maintains authoritative knowledge of represented products to provide prompt support and informational services. Committed to evangelizing for products to customers. Builds revenue by expanding and tightening consumer relations at all levels.

Overview

9
9
years of professional experience

Work History

Sales Support Coordinator

New Zealand Couriers
Penrose, Auckland
01.2022 - 03.2025
  • Coordinated and scheduled client meetings for sales representatives to maximize their productivity.
  • Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
  • Assisted with preparing contracts, invoices and other documents required for closing deals with clients.
  • Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
  • Handled incoming inquiries from customers regarding product availability or other related issues.

Freight Handler

Post Haste
Penrose, Auckland
06.2017 - 01.2025
  • Loaded materials into vehicles and installed strapping, bracing or padding to prevent shifting or damage in transit.
  • Identified damaged products during unloading process and reported them immediately.
  • Used computer systems to input and retrieve information regarding freight status.

Customer Service Representative

New Zealand Couriers
Penrose, Auckland
06.2018 - 01.2022
  • Answered customer inquiries via phone, email, and chat.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.

Pick and Packing

pick and packer airport oaks
Mangere, Auckland
03.2018 - 05.2018
  • picking out items to sort for customers needs
  • making sure everything is correct.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Freight Handler

New Zealand Couriers
Penrose, Auckland
01.2018 - 02.2018
  • Identified damaged products during unloading process and reported them immediately.
  • Loaded materials into vehicles and installed strapping, bracing or padding to prevent shifting or damage in transit.
  • Used scanners to track parcel information, condition or receipt.
  • Sorted freights weighing 25kgs

Check in Agent

Travel & Tourism
City , Auckland
12.2015 - 12.2015
  • Checked tickets and identifying paperwork for verification of individual identities.
  • Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
  • Followed up on lost luggage inquiries from customers promptly.

Education

High School Diploma -

Mangere College
Mangere
12-2015

Skills

  • Client coordination
  • Contract preparation
  • Sales support
  • Proposal drafting
  • Customer inquiries
  • Data entry
  • Problem solving
  • Communication skills
  • Time management
  • Customer relationship management
  • Teamwork
  • Product knowledge
  • Multitasking Abilities
  • CRM software

Accomplishments

  • MVP of the month for Customer Service
  • NCEA level 1
  • NCEA Level 2
  • NCEA level 3

Diploma in Travel and tourism level 5

Certificate in travel level 3&4

Amadeus Certificate

Timeline

Sales Support Coordinator

New Zealand Couriers
01.2022 - 03.2025

Customer Service Representative

New Zealand Couriers
06.2018 - 01.2022

Pick and Packing

pick and packer airport oaks
03.2018 - 05.2018

Freight Handler

New Zealand Couriers
01.2018 - 02.2018

Freight Handler

Post Haste
06.2017 - 01.2025

Check in Agent

Travel & Tourism
12.2015 - 12.2015

High School Diploma -

Mangere College

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Sela Sinani