Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sela Sinani

Auckland,AUK

Summary

Dynamic check-in agent with Renaissance, recognized for delivering exceptional customer service and efficiently managing reservation systems. Proven ability to resolve conflicts and enhance guest experiences, consistently exceeding sales targets. Strong attention to detail and a friendly demeanor contribute to a positive atmosphere, ensuring memorable arrivals for all guests.

Safety-conscious Dangerous Goods Agent known for high productivity and efficient task completion. Specialized skills include hazardous material handling, regulatory compliance, and emergency response procedures. Excel in problem-solving, communication, and teamwork, ensuring adherence to safety standards and protocols.

Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2026
2026
years of professional experience
2016
2016
years of post-secondary education

Work History

Dangerous Goods Agent

DGM
Penrose, Auckland
05.2025 - Current
  • Going through freight for rework
  • Scanning freight
  • Sorting

Sales Specialist

New Zealand couriers
Penrose, Auckand
01.2022 - 03.2025

Freight Handler

Post haste
Penrose , Auckland
06.2017 - 01.2018

Check in agent

Renaissance
City, Auckland
04.2016 - 06.2016
  • Processed guest check-ins efficiently and accurately at a cruise ship
  • Provided exceptional customer service to enhance guest experiences during arrivals.
  • Managed reservation systems to ensure accurate room assignments for guests.

Customer Service Representative

New Zealand couriers
Penrose , Auckland

Education

Mangere College
Mangere , Auckland

Skills

  • Customer service
  • Reservation management
  • Check-in processing
  • Conflict resolution
  • Excellent customer service and communication skills
  • Strong sales and product knowledge
  • Ability to handle customer inquiries and resolve issues professionally
  • Proven record of meeting and exceeding sales targets
  • Friendly, approachable, and confident in face-to-face interactions
  • Skilled in managing cash and processing transactions accurately
  • Team-oriented with strong collaboration and support skills
  • Reliable, punctual, and adaptable to changing work environments
  • Positive attitude with a focus on delivering great customer experiences
  • Strong attention to detail and problem-solving abilities

Timeline

Dangerous Goods Agent

DGM
05.2025 - Current

Sales Specialist

New Zealand couriers
01.2022 - 03.2025

Freight Handler

Post haste
06.2017 - 01.2018

Check in agent

Renaissance
04.2016 - 06.2016

Customer Service Representative

New Zealand couriers

Mangere College
Sela Sinani