Summary
Overview
Work History
Education
Skills
Skillsandexperience
Timeline
Generic

Sela Tom

Pukekohe,Auckland

Summary

To ensure to always demonstrate strong communication, and teamwork skills, with the ability to quickly adapt to new environments. Always eager to contribute to team success and further develop professional skills. A positive attitude and commitment to continuous learning in all growth and development areas are always welcomed. Writing skills are always complemented, as documentation is recorded correctly.

Showing punctuality in attendance and always respecting all fellow employees. Personally, welcoming training in all areas to develop more skills.

Overview

10
10
years of professional experience

Work History

Process Operator

NIG Nutritionals Ltd
02.2024 - Current
  • Ensure smooth and efficient operation of infant formula
  • Maintain control over processes meeting quality hygiene standards
  • Adhere to safety protocols
  • Collaboration with all staff members to optimize production efficiency and issues are resolved efficiently.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Lifting Infant formula 25kgs

GUEST SERVICE AGENT

Sudima
10.2022 - 01.2024
  • Ensure guests have 100% excellent service during their check-in and check-out process
  • Ensure all processes are efficient, polite, and prompt.
  • Porter Duties
  • Always greet our guests upon entry and assist or offer help wherever possible to make their stay as comfortable and pleasant as possible
  • Assist with baggage and advise our guest with information to support their stay
  • Health & Safety for the front office department

Care Team Representative

KFC - Airport
06.2022 - 10.2022
  • Provide great customer service
  • Handling cash while serving customers
  • Maintain friendly customer service while working.
  • Clean restaurant at all times
  • Replenish Stock daily.

Onsite Rapid Antigen Test Coordinator

Temperzone
04.2022 - 05.2022
  • Tested onsite staff each morning with a rapid antigen test, and ensured stock was prepared and on hand
  • Sanitised room and tables after every use, and ensured all test kits were disposed of hygienically, safely, and correctly
  • Monitored the flow of people entering/exiting to limit congestion
  • Ensured all results were entered into the database correctly and promptly
  • During non-test times I assisted the assembly team to put insulation into the air conditioning units effectively and promptly.

Room Attendant

Novotel Airport, Auckland Airport MIQ
01.2022 - 03.2022
  • Cleaned bathrooms/kitchens, changed linen, replenished products, vacuumed, dusted, and cleaned windows and mirrors
  • High safety component: PPE and mask worn at all times
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Checked appliances in guest rooms to determine good working order.
  • Vacuumed carpets, mopped floors, dusted surfaces to maintain spotless environment.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Assist in kitchen: prepared and delivered meals to quarantine clients.

Voice Picker

Cardinals Logistics Ltd
09.2021 - 12.2021
  • Picked and packed orders using a headset, correctly maintaining 100% KPIs in speed and quality
  • Maintained warehouse housekeeping and other responsibilities as required; identified, selected, and/or packed goods according to orders, operated picker machinery correctly to ensure the safety of other staff, and ensured the pallets were stacked neatly, correctly, and safely.

House Cleaner

National Disability Insurance Scheme NSWAug
08.2020 - 04.2021
  • Cleaning for special needs clients: Developed initial trusting relationships, then organised, cleaned, and sanitised kitchens, bedrooms, living rooms, and bathrooms, using proper cleaning materials to optimal dilution and cleaning specific surfaces as per clients' requests
  • Organised invoice book and NDIS client schedules.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.

Teacher Aide

Flametree, Figtree High School
04.2019 - 05.2020
  • Assisted with educational achievement for children with special needs (math, english, social studies)
  • Contributed to a positive and successful educational experience by promoting success with calm disciplinary expectations for challenging behaviours.
  • Understood the needs of each student through positive leadership, and the importance of gaining trust.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Educator

Barnardos
02.2015 - 11.2018
  • Administered the Home Interaction Programme for parents and children (aged 4-5 years) to help parents build confidence and skills, thereby creating a positive learning environment to prepare children for kindergarten
  • Used resources such as workbooks with activities to develop cognitive skills (supporting children to become competent learners).
  • Built relationships and communicated with parents to provide the best learning environment for children.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.

Education

Education Support (CHC40213)

BCA National Training Group
New South Wales
10.2017

Skills

  • Knowledge of warehouse processes
  • RF scanner usage
  • Warehouse machinery operation
  • Stocktaking
  • Food handling hygiene awareness
  • Health and safety awareness
  • Empathy for special needs clients
  • Cleaning experience
  • Full class one driver’s licence
  • Customer service focus
  • Attention to detail
  • Organisation and time management
  • Target achievement
  • Teamwork
  • Independent work
  • Cross-cultural communication
  • Task focus
  • Teaching and learning knowledge
  • Leadership development
  • Positive personality

Skillsandexperience

  • Knowledge of warehouse processes, such as picking, packing, stacking
  • Able to use an RF scanner
  • Ability to use some warehouse machinery
  • Stocktaking experience
  • Awareness of hygiene around food handling
  • Awareness of health and safety – can identify hazards and respond appropriately
  • Empathy and understanding of special needs clients
  • Experienced cleaner
  • Full class one driver’s licence
  • A customer service focus
  • Good attention to detail
  • Good organisation and time management
  • Able to achieve targets on time
  • I like to work in a team, but can also work independently
  • Able to work with/communicate well with people from different cultures
  • Can focus on the task until completed
  • Knowledge of teaching and learning, particularly in special needs environments
  • Leadership development
  • A positive, friendly personality



References

Mrs Mariana Brown

NIG Nutritionals, Ltd

Shift Manager

+64211399754


Mr Bronil Dabreo

Sudima Auckland Airport

Duty Manager

+64211380212

Timeline

Process Operator

NIG Nutritionals Ltd
02.2024 - Current

GUEST SERVICE AGENT

Sudima
10.2022 - 01.2024

Care Team Representative

KFC - Airport
06.2022 - 10.2022

Onsite Rapid Antigen Test Coordinator

Temperzone
04.2022 - 05.2022

Room Attendant

Novotel Airport, Auckland Airport MIQ
01.2022 - 03.2022

Voice Picker

Cardinals Logistics Ltd
09.2021 - 12.2021

House Cleaner

National Disability Insurance Scheme NSWAug
08.2020 - 04.2021

Teacher Aide

Flametree, Figtree High School
04.2019 - 05.2020

Educator

Barnardos
02.2015 - 11.2018

Education Support (CHC40213)

BCA National Training Group
Sela Tom