Selafina Vaa
Summary
Driven professional with a proven track record at Bunnings Warehouse, excelling in customer service and communication. Demonstrated ability to enhance customer satisfaction and loyalty through effective complaint handling and positive engagement. Skilled in POS systems and adept at fostering teamwork. Trained new staff, ensuring adaptability and reliability across roles. Reliable and upbeat crew member successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Worker
Bunnings Warehouse
2 Carr Road, Three Kings, Auckland 1041
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
Crew Member
McDonald's
443/459 Roscommon Road, Manukau City Centre, Auckl
04.2022 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
James Cook High School
18 Doctor Pickering Avenue, Manurewa, Auckland 210Skills
- Patience and Empathy
- Reliability and punctuality
- Customer Service and Communication Skills
- POS systems
- Complaint Handling
- Reliable and Responsible
- Adaptable and Flexible
- Positive Customer Engagement
Certification
- Certification for Retail Level 2 & level 3 with Gold star from Bunnings Warehouse work experience (total of 4 weeks).
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Crew Member
McDonald's
04.2022 - 10.2023
Retail Worker
Bunnings Warehouse
High School Diploma -
James Cook High School