Selena Toleafoa
Auckland,AUK
Summary
Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using SAP and Salesforce software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Caregiver
Self Employed
11.2022 - 03.2024
- Assisted with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed housekeeping duties to maintain cleanliness standards while respecting personal space.
- Assisted with grief counselling every week.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
CX Agent
WINC
03.2022 - 11.2022
- Informed customers of policies and procedures.
- Maintained accurate records of customer communications, transactions, policies, and other relevant documentation.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and maintaining a positive experience throughout all interactions.
- Inbound and outbound calling (minimum 60 interactions per day).
- Completed orders over phone, email or live chat.
- Billing and payment processing.
Casual Warehouse Worker
SAA
Perth, Australia
10.2021 - 02.2022
- Managed inventory by organizing and labeling products accurately.
- Assisted in loading and unloading shipments for efficient processing.
Housekeeper
Self Employed
10.2020 - 09.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked client rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for client through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with customer.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely turnovers.
Education
Certificate - Manaaki Tangata Certificate of Bicultural Studies
Te Wananga O Aotearoa
Auckland, NZ 02.2024 - 11.2024
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Problem-solving skills
- Customer support
- Data entry
- Written and oral communication
- Call center operations
- Technical troubleshooting
- Escalation management
Availability
Immediate availability.
Languages
English
References
- Benjamin Solomona — +64481297106
- Terese Crappé — +64 22 563 6662
Timeline
Certificate - Manaaki Tangata Certificate of Bicultural Studies
Te Wananga O Aotearoa
02.2024 - 11.2024
Caregiver
Self Employed
11.2022 - 03.2024
CX Agent
WINC
03.2022 - 11.2022
Casual Warehouse Worker
SAA
10.2021 - 02.2022
Housekeeper
Self Employed
10.2020 - 09.2021