SELENIA THOMPSON
Northcote,AUK
Summary
Reliable, personable, diligent and detail oriented with experience in the hospitality sector. Highly motivated and seeking a position that would allow me to grow professionally and where I can apply my skills for the success of the organisation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Maitre D
Full Time Sports Bar & Eatery
Kingsland, Auckland
09.2024 - Current
- Greeted and welcomed guests, providing excellent customer service.
- Adhered to all health department regulations regarding food handling safety practices as well as alcohol regulations.
- Coordinated with kitchen staff to ensure food was served in a timely fashion.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored patron alcohol consumption to encourage safety.
- Trained new employees on company policies, job duties, and performance expectations.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
- Supervised employees during shift changes to ensure closing tasks were completed properly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels to ensure adequate stock was available at all times.
Head Waitress
Mr Morris
Auckland, Auckland
11.2022 - 09.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Monitored dining room for cleanliness, proper set-up and maintenance of tables.
- Performed cashier duties such as taking payments and issuing change accurately.
- Trained new employees to perform duties.
- Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
- Responded to ad hoc cleaning duties at end of shift.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Cashier/Assistant Baker
Pickled Lam Delicatessen
, Samoa
11.2021 - 04.2022
- Greeted customers and provided customer service
- Processed food orders and sales
- Assisted with food preparations and baking
- Prepared cold and hot drink beverages
- Setting up and packing down
- Provided training and assistance to new employees
- General cleaning
Education
Diploma - Applied Science
Auckland University of Technology
Auckland, NZ12-2024
Bachelor of Science -
National University of Samoa
01.2021
Foundation Year Certificate -
National University of Samoa
01.2020
Samoa School Certificate - Samoa Secondary Leaving Certificate
St Mary's College, Samoa
01.2019
Skills
- Computer literate (Microsoft Office - Word, Excel, PowerPoint, Access)
- Excellent customer service and complaint handling
- Experience in commercial baking
- Point of sales (POS) system
- Hospitality and accommodation
- Inventory management
- Event coordination
- Team leadership
- Food safety awareness
Hobbies and Interests
- Baking
- Gardening
- Singing
- Poetry
Personal Information
Nationality: NZ Citizenship
Certification
LCQ - March 2025
First Aid - January 2023
References
References available upon request.
Timeline
Junior Maitre D
Full Time Sports Bar & Eatery
09.2024 - Current
Head Waitress
Mr Morris
11.2022 - 09.2024
Cashier/Assistant Baker
Pickled Lam Delicatessen
11.2021 - 04.2022
Diploma - Applied Science
Auckland University of Technology
Bachelor of Science -
National University of Samoa
Foundation Year Certificate -
National University of Samoa
Samoa School Certificate - Samoa Secondary Leaving Certificate
St Mary's College, Samoa