Selina Liang
Summary
Senior Personal Banking Consultant at ASB Bank, adept in lending support and fostering customer relationships. Demonstrated analytical thinking and a keen attention to detail through impactful financial solutions and compliance adherence. Proven track record as a genuine team player, enhancing customer financial wellbeing and cross-functional collaboration .
Overview
5
5
years of professional experience
Work History
Senior Personal Banking Consultant
ASB Bank
11.2021 - Current
- Conducted financial wellbeing reviews for customers, helping them enhance financial progress with real value add interactions.
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for customers.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
Credit Analyst
Top Finance Limited
06.2020 - 10.2021
- Analysed customer data to determine level of risk involved for lending processes.
- Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decision making.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
Store Supervisor
Lizzie Hamilton
04.2019 - 06.2020
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Education
New Zealand Certificate in Financial Services
NZQF
BBA - Accounting
The University of Waikato
Hamilton, NZ11.2014
Skills
- Lending Skills & Support
- Customer Relationships
- Analytical Thinking
- Attention to Detail
- Sensitive to figures
- Genuine Team Player
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
Senior Personal Banking Consultant
ASB Bank
11.2021 - Current
Credit Analyst
Top Finance Limited
06.2020 - 10.2021
Store Supervisor
Lizzie Hamilton
04.2019 - 06.2020
New Zealand Certificate in Financial Services
NZQF
BBA - Accounting
The University of Waikato
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