Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Selina Ouyang

Hamilton,WKO

Summary

> A highly motivated person with seven years of working experience in the world’s largest shipping company- Maersk Line.

> Advanced knowledge of over three years running a local business in NZ by postgraduate studying in Business at Massey University.

> Strong capability of leadership, excellent interpersonal communication, problem-solving, time management, marketing knowledge, and goal delivery will fully demonstrate my competency in taking this new business opportunity.

Overview

19
years of professional experience

Work History

MSY Limited
Whangarei, NTL

Director
04.2024 - Current

Job overview

  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Improved team efficiency with strategic planning, resource allocation, and time management practices.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Leveraged data analytics insights for decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

FamilyMart Trading Limited
Whangarei, NTL

Director
08.2022 - Current

Job overview

  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Evaluated performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.

GNZ Tours Limited
Whangarei, NTL

Motel Manager
06.2019 - 07.2022

Job overview

  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Managed daily operations for better customer service and increased revenue.
  • Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
  • Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.

Maersk Line Hong Kong Limited

Trade & Marketing Supervisor
01.2013 - 07.2013

Job overview

  • In charge of space management export from south China to Europe
  • Communicate with all related stakeholders (customers, operation, sales, customer service) and deliver information timely based on market dynamics
  • Data maintenance and analysis for accurate forecast and better vessel utilization

Maersk Line Shipping Limited Guangzhou Branch

Customer Service Executive
06.2006 - 01.2013

Job overview

  • As the main liaison between customers and company, provide second-to-none service to have satisfied and loyal customers
  • Gain comprehensive knowledge on logistic industry by job rotation (booking, customer service, project etc.)

Education

Massey University
Auckland, NZ

Postgraduate DIPLOMA from Business
06-2019

University Overview

Skills

  • Results-oriented
  • Quick Learner
  • Change & Time Management
  • Highly-motivated
  • Problem-solving
  • Knowledge of running a local business

Timeline

Director
MSY Limited
04.2024 - Current
Director
FamilyMart Trading Limited
08.2022 - Current
Motel Manager
GNZ Tours Limited
06.2019 - 07.2022
Trade & Marketing Supervisor
Maersk Line Hong Kong Limited
01.2013 - 07.2013
Customer Service Executive
Maersk Line Shipping Limited Guangzhou Branch
06.2006 - 01.2013
Massey University
Postgraduate DIPLOMA from Business
Selina Ouyang