Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Selina Ouyang

Hamilton,WKO

Summary

> A highly motivated person with seven years of working experience in the world’s largest shipping company- Maersk Line.

> Advanced knowledge of over three years running a local business in NZ by postgraduate studying in Business at Massey University.

> Strong capability of leadership, excellent interpersonal communication, problem-solving, time management, marketing knowledge, and goal delivery will fully demonstrate my competency in taking this new business opportunity.

Overview

19
years of professional experience

Work History

MSY Limited

Director
04.2024 - Current

Job overview

  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Improved team efficiency with strategic planning, resource allocation, and time management practices.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Leveraged data analytics insights for decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

FamilyMart Trading Limited

Director
08.2022 - Current

Job overview

  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Evaluated performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.

GNZ Tours Limited

Motel Manager
06.2019 - 07.2022

Job overview

  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Managed daily operations for better customer service and increased revenue.
  • Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
  • Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.

Maersk Line Hong Kong Limited

Trade & Marketing Supervisor
01.2013 - 07.2013

Job overview

  • In charge of space management export from south China to Europe
  • Communicate with all related stakeholders (customers, operation, sales, customer service) and deliver information timely based on market dynamics
  • Data maintenance and analysis for accurate forecast and better vessel utilization

Maersk Line Shipping Limited Guangzhou Branch

Customer Service Executive
06.2006 - 01.2013

Job overview

  • As the main liaison between customers and company, provide second-to-none service to have satisfied and loyal customers
  • Gain comprehensive knowledge on logistic industry by job rotation (booking, customer service, project etc.)

Education

Massey University
Auckland, NZ

Postgraduate DIPLOMA from Business
06-2019

University Overview

Skills

  • Results-oriented
  • Quick Learner
  • Change & Time Management
  • Highly-motivated
  • Problem-solving
  • Knowledge of running a local business

Timeline

Director
MSY Limited
04.2024 - Current
Director
FamilyMart Trading Limited
08.2022 - Current
Motel Manager
GNZ Tours Limited
06.2019 - 07.2022
Trade & Marketing Supervisor
Maersk Line Hong Kong Limited
01.2013 - 07.2013
Customer Service Executive
Maersk Line Shipping Limited Guangzhou Branch
06.2006 - 01.2013
Massey University
Postgraduate DIPLOMA from Business
Selina Ouyang