Selina Patching
Tauranga,Te Puke
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sale Specialist
Farmsource
Te Puke, Te Puke
08.2020 - Current
- Demonstrated product features to align with customer needs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Presented products and services to prospective and existing customers to meet client needs.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Educated customers on product features and technical details to highlight benefits.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Write, completed and filed documentation to finalize sales.
- Negotiated prices and set up contracts to finalize sales agreements.
- Fostered relationships with customers to expand customer base and retain business.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Contacted new and existing customers to outline benefits of products.
Skills
- Relationship Selling
- Call Center Operations
- Inventory Coordination
- farming Product Expertise
- Customer Needs Assessment
- Customer Retention Abilities
- Stock Management
- Effective Customer Upselling
- Merchandising Proficiency
- Team Member Motivation
- Product Merchandising
- Lead Generation
Certification
- Fork lift License -2020
- dangerous goods License - 2021
- , first aid - 2022
Timeline
Sale Specialist
Farmsource
08.2020 - Current