Summary
Overview
Work History
Education
Skills
Skills Expertise
References
Training
Timeline
Generic
Selina Tafili

Selina Tafili

Lower Hutt,New Zealand

Summary

Motivated professional offering 10+years in Sales Finance Banking Industry. Dedicated team player, goal driven, who adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.

Overview

17
17
years of professional experience

Work History

SALES MANAGER

KG ATUOS LTD
AKL/WGTN, AUCKLAND/WELLINGTON
11.2015 - Current
  • Motivated staff to become top sales closers and exceed benchmarks.
  • Supported sales team members to drive growth and development.
  • Promoted brand awareness to targeted demographic by contributing to marketing campaign development.
  • Stayed up to date with new product launches and kept sales team members on board with changing plans.
  • Established KPI targets for individual team members as well as overall team performance.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Organized training programs for new team members on product knowledge and customer service skills.
  • Gave sales presentations, negotiated contracts and promoted services to customers.
  • Resolved customer complaints in a timely manner by providing satisfactory solutions.
  • Built strong relationships with vendors and suppliers to ensure favorable terms of delivery and payment conditions.
  • Researched and identified potential customers and new market opportunities on continuous basis to maintain sustained revenue growth.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached team members on building relationships with customers and closing deals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

CUSTOMER SERVICE REPRESENTATIVE

WESTPAC BANK NEW ZEALAND
01.2007 - 11.2015
  • Responsible for the handling, processing and servicing of clients' branch transactions in a prompt, efficient, and accurate manner
  • Duties: Processing customer deposits, withdrawals, and payments
  • Performing clerical and administrative duties
  • Controlling and monitoring the levels of cash in the teller drawer and following all cheque cashing and cash handling procedures
  • Dealing tactfully and efficiently with demanding customers
  • Adhering to all bank security, audit, and compliance requirements
  • Reporting any suspicious customer activity to bank managers
  • Assisting with bank branch audits
  • Writing reports and correspondence on matters related to customer accounts
  • Cross selling bank services
  • Supporting the bank sales team by identifying customers unexpressed needs and referring them to the right person in charge (ie
  • Consultant, Financial Adviser, Mobile Team, etc) for assistance
  • Result: Exceeded sales targets given by our branch manager
  • Maintained an average VOC (voice of the customer) of 9 and above consistently.

Education

Credit & Lending Accreditation Level 4 -

Westpac Bank New Zealand

Skills

  • Staff Management
  • Sales Tracking
  • Sales Team Training
  • Market Research
  • National Account Management
  • Sales Planning
  • Client Relationship Management
  • Lead Generation
  • KPI Tracking
  • Profit and Revenue-Generating Strategies
  • Rapport and Relationship Building
  • Promotional Sales Events
  • Market and Competitive Analysis
  • Social Media Savvy
  • Sales Operations
  • Goal Setting
  • Sales and Market Development
  • Consultative and Relationship Selling
  • Excellent Communication Skills
  • Relationship Building
  • Team Training and Development
  • Inbound and Outbound Calling
  • Vehicle Finance Industry Regulations Knowledge
  • Clerical Support

Skills Expertise

  • 8+ years Motor Vehicle Trade/Sales & Marketing / Finance Industry
  • 10+ years experience banking customer service
  • Have retail sales and negotiation experience that have allowed you to solve complex customer problems
  • Excellent telephone manner, good communication skills and an aptitude in dealing with a wide range of clients
  • Proficient with banking systems
  • Extensive knowledge about the banking regulations, laws and procedures
  • Proficient in Microsoft Office Suite (Advanced Level)
  • Compliance (KYC, AML, Due Diligence, etc)
  • Sales/ Target Management
  • Ability to work quickly and accurately

References

  • JUDY ANDREWS, KG Autos Ltd (Auckland/Lower Hutt), CEO, judy@kgautos.com, 0220135797
  • LOUISE LEE, WESTPAC BANK NZ (Lower Hutt), Branch Manager, louise_lee@westpac.co.nz, 0800400600

Training

  • Information Security Risk and Privacy/ Data Protection Awareness
  • Anti-Money Laundering and Counter-Terrorist Financing
  • Working Assertively and with Confidence
  • Operational Risk Awareness
  • Managing Risk
  • Information Risk Awareness
  • Compliance and Reputational Risk

Timeline

SALES MANAGER

KG ATUOS LTD
11.2015 - Current

CUSTOMER SERVICE REPRESENTATIVE

WESTPAC BANK NEW ZEALAND
01.2007 - 11.2015

Credit & Lending Accreditation Level 4 -

Westpac Bank New Zealand

Similar Profiles

CREATE PROFILE
Selina Tafili