Sella Helena Gunawan
Pakuranga Heights
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at St Pierres Sushi. Excelled in team leadership and customer service focus, significantly improving store environment and employee morale. Skilled in inventory management and CRM, driving customer engagement and loyalty.
Overview
22
22
years of professional experience
Work History
Manager Trainee
St Pierres Sushi
Auckland, AUK
02.2023 - Current
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Assistant Manager
St Pierres Sushi
Auckland, AUK
12.2003 - 08.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Team Member
St Pierres Sushi
Auckland, AUK
02.2002 - 11.2003
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Skills
- Customer service focus
- Team Leadership
- Decision-making capabilities
- Customer Engagement
- Complaint resolution
- Inventory Management
- Sales proficiency
- Marketing promotions
- Customer Relationship Management (CRM)
- Negotiation
- Teamwork and Collaboration
- Computer Skills
- Scheduling and Coordinating
- Shift Scheduling
Timeline
Manager Trainee
St Pierres Sushi
02.2023 - Current
Assistant Manager
St Pierres Sushi
12.2003 - 08.2005
Store Team Member
St Pierres Sushi
02.2002 - 11.2003