Semisi Kolini Kaufusi
Auckland,AUK
Summary
Builder:-Hardworking and reliable with strong ability in Building. Highly organized, proactive and punctual with team-oriented mentality.
Customer Service Representative:-Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
IT:-Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.
Overview
15
15
years of professional experience
Work History
Builder
Insulated Panel and Labour Specialist
Auckland, Auckland
08.2019 - Current
- Used personal knowledge and abilities to help complete Panel work with builds.
- Collaborated with owners during building process to maintain unique vision.
- Consulted with design, building and engineering teams to discuss and resolve conflicts effectively.
- Created custom Panel work, addressing and meeting customer needs.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Demonstrated best safety practices working at heights and lifting various objects.
- Worked productively as lead or helping team member and drove customer satisfaction.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Executed construction tasks from detailed written and oral instructions.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Assisted with diverse construction challenges to help team and customer.
Mower Operator
Ventia
Auckland CBD, Auckland
12.2017 - 08.2019
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
- Supervised and trained landscaping maintenance crew.
- Answered customer questions regarding care and general knowledge of landscape.
Customer Service Representative
Z Energy
Auckland, Auckland CBD
12.2016 - 12.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products, and services information.
- Analyzed customer activity to promote safe and secure environment.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Social Media Officer
Ministry of Fisheries - Tonga
Nuku'alofa, Nuku'alofa
01.2014 - 12.2016
- Developed and implemented strategic social media marketing plans.
- Utilized Twitter and Facebook to promote products, services, and content.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
- Collaborated with public figures, companies, and press to boost and enhance brand on social media.
- Engaged with and responded to online audience through relevant comments.
- Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
- Drafted reports and presentations to illustrate research findings.
- Developed innovative product solutions grounded in clear understanding of customer needs.
- Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
- Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
- Devised data collection processes and procedures, including surveys, polls and questionnaires.
- Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
Personal Assistant to the General Manager
Pacific International Commercial Bank (Tonga)
Tonga, Nuku'alofa
04.2013 - 01.2014
- Devised and maintained office systems to efficiently deal with papers.
- Organized and prepared residential properties prior to high net worth clients' arrival.
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Screened telephone calls and inquiries and directed as appropriate.
- Attended business meetings, logged minutes, and assisted with presentations.
- Restocked office and break room supplies and made appropriate equipment orders.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Made company travel arrangements by booking hotels, flights, and reservations.
- Coordinated meeting and work schedules for staff teams and executives.
- Performed various clerical tasks and organized office areas to promote productivity.
- Secured travel accommodations for General Manager and scheduled or booked appointments for upcoming events and meetings.
IT Support Specialist
Communication Cooperation/ Telecommunication (Tonga)
Tonga, Nuku'alofa
02.2009 - 04.2013
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Adhered to internal IT policies on user credentialing to support access management of digital assets.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Installed and supported desktop software titles and add-ons.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Managed customer system updates, informing clients of installation progress stages.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Implemented system security and data assurance software.
Education
Diploma in Information And Communication Technology Level 6 - Information Technology
Whitireia Community Polytechnic
Auckland09.2010
Diploma in Information And Communication Technology Level 5 - Information Technology
Whitireia Community Polytechnic
Auckland09.2009
Certificate of CCNA Exploration: Network Fundamentals - Information Technology
Cisco: Network Academy
Tonga09.2010
Skills
- Material Loading and Unloading
- Problem-Solving
- Attention to Detail
- Superior Work Ethic
- Loading and Unloading Systems
- Physical Agility and Coordination
- Project Management
- Team Player
- Loading and Unloading
- Heavy Machinery Operation
- Problem Solving
- Hand and Power Tool Operation
- Heavy Lifting
- Situational Awareness
- Verbal Communication
- Hand and Power Tools
- Safety-First Mentality
- Physical Strength and Stamina
- Worksite Safety and Maintenance
- Carpentry Skills
- Construction Management
- Equipment Inspection
- Mechanical Troubleshooting
- Form Construction and Removal
- Quality Control
- Forklift Certification
- Green-Certified Construction
- Installation and Finishing
- Facilities Maintenance
- Team Coordination and Oversight
- Incident Reporting
- High-End Warehouse Buildings
- Client Relations
- Safety enforcement
- Site Maintenance
- Schedule Management
- Subcontractor leadership
- Expertise in Panel Buildings
Timeline
Builder
Insulated Panel and Labour Specialist
08.2019 - Current
Mower Operator
Ventia
12.2017 - 08.2019
Customer Service Representative
Z Energy
12.2016 - 12.2017
Social Media Officer
Ministry of Fisheries - Tonga
01.2014 - 12.2016
Personal Assistant to the General Manager
Pacific International Commercial Bank (Tonga)
04.2013 - 01.2014
IT Support Specialist
Communication Cooperation/ Telecommunication (Tonga)
02.2009 - 04.2013
Diploma in Information And Communication Technology Level 6 - Information Technology
Whitireia Community Polytechnic
Diploma in Information And Communication Technology Level 5 - Information Technology
Whitireia Community Polytechnic
Certificate of CCNA Exploration: Network Fundamentals - Information Technology
Cisco: Network Academy
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