Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sen Latimer

Hamilton,WKO

Summary

  • Highly motivated and enthusiastic individual that thrives on being an honest, reliable and hardworking person. I learn by observing, listening, and actively participating in hands-on learning experiences and embrace challenges and approach them with confidence. I am returning to the workforce from a previous Team Leader Secondment within ACC Recovery Administration. I have learnt many leadership skills within this time such as maintaining a high performing team, networking beyond my usual sphere, thinking strategically to address unique challenges and enhanced resilience and adaptability to thrive in a dynamic and constantly changing work environment. I am now eager to put all this knowledge into practice, while taking on new responsibilities and challenges.

Overview

6
6
years of professional experience

Work History

Team Leader Secondment Recovery Administration

Accident Corporation Compensation
12.2022 - 08.2023
  • Successfully maintained a consistently high performing team
  • Broadened connections by actively seeking opportunities to connect with professionals beyond my usual circle
  • Utilizing strategic approaches to tackle unique challenges
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions
  • Provided coaching and feedback on employee performance, encouraging professional development
  • Effectively managed a challenging employee disciplinary situation

Level 2 Recovery Coordinator

Accident Corporation Compensation
06.2020 - 12.2022
  • Providing support to clients during their recovery process
  • Streamlined interactions with providers and vendors
  • Assisted in the training of new employees and provided ongoing support
  • Successfully trained virtually
  • Effectively managed and met various work demands

Senior Customer Experience Representative

Accident Corporation Compensation
04.2017 - 06.2020
  • Managed the first interaction with clients
  • Maintained clear and concise communication with clients, providers, and employers using phone and email
  • Led and facilitated training sessions

Education

Exploring Leadership Virtual Workshop

Accident Corporation Compensation
06-2023

Lean For Leaders Training Course

Accident Corporation Compensation
01-2023

Level 1, 2 & 3 - National Certificate in Education Achievement

Ngaruawahia High School
12-2010

Skills

  • High key performance indicator management
  • Calm and determined under pressure
  • Concise time management and daily planning
  • Multiple team development strategies
  • Working within a team
  • Positive conflict resolution skills
  • Open and understanding communication
  • Team motivation and bringing the vibes

References

Aaron Belsham                                 Patrina Benefield

ACC Team Leader                                   SkyCity Hamilton Casion Duty Manager

021584407                                              0223610296

Aaron.belsham@acc.co.nz                     trinabenefield@gmail.com

Timeline

Team Leader Secondment Recovery Administration

Accident Corporation Compensation
12.2022 - 08.2023

Level 2 Recovery Coordinator

Accident Corporation Compensation
06.2020 - 12.2022

Senior Customer Experience Representative

Accident Corporation Compensation
04.2017 - 06.2020

Exploring Leadership Virtual Workshop

Accident Corporation Compensation

Lean For Leaders Training Course

Accident Corporation Compensation

Level 1, 2 & 3 - National Certificate in Education Achievement

Ngaruawahia High School
Sen Latimer