Highly motivated and enthusiastic individual that thrives on being an honest, reliable and hardworking person. I learn by observing, listening, and actively participating in hands-on learning experiences and embrace challenges and approach them with confidence. I am returning to the workforce from a previous Team Leader Secondment within ACC Recovery Administration. I have learnt many leadership skills within this time such as maintaining a high performing team, networking beyond my usual sphere, thinking strategically to address unique challenges and enhanced resilience and adaptability to thrive in a dynamic and constantly changing work environment. I am now eager to put all this knowledge into practice, while taking on new responsibilities and challenges.
Overview
6
6
years of professional experience
Work History
Team Leader Secondment Recovery Administration
Accident Corporation Compensation
12.2022 - 08.2023
Successfully maintained a consistently high performing team
Broadened connections by actively seeking opportunities to connect with professionals beyond my usual circle
Utilizing strategic approaches to tackle unique challenges
Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions
Provided coaching and feedback on employee performance, encouraging professional development
Effectively managed a challenging employee disciplinary situation
Level 2 Recovery Coordinator
Accident Corporation Compensation
06.2020 - 12.2022
Providing support to clients during their recovery process
Streamlined interactions with providers and vendors
Assisted in the training of new employees and provided ongoing support
Successfully trained virtually
Effectively managed and met various work demands
Senior Customer Experience Representative
Accident Corporation Compensation
04.2017 - 06.2020
Managed the first interaction with clients
Maintained clear and concise communication with clients, providers, and employers using phone and email
Led and facilitated training sessions
Education
Exploring Leadership Virtual Workshop
Accident Corporation Compensation
06-2023
Lean For Leaders Training Course
Accident Corporation Compensation
01-2023
Level 1, 2 & 3 - National Certificate in Education Achievement
Ngaruawahia High School
12-2010
Skills
High key performance indicator management
Calm and determined under pressure
Concise time management and daily planning
Multiple team development strategies
Working within a team
Positive conflict resolution skills
Open and understanding communication
Team motivation and bringing the vibes
References
Aaron Belsham Patrina Benefield
ACC Team Leader SkyCity Hamilton Casion Duty Manager
021584407 0223610296
Aaron.belsham@acc.co.nz trinabenefield@gmail.com
Timeline
Team Leader Secondment Recovery Administration
Accident Corporation Compensation
12.2022 - 08.2023
Level 2 Recovery Coordinator
Accident Corporation Compensation
06.2020 - 12.2022
Senior Customer Experience Representative
Accident Corporation Compensation
04.2017 - 06.2020
Exploring Leadership Virtual Workshop
Accident Corporation Compensation
Lean For Leaders Training Course
Accident Corporation Compensation
Level 1, 2 & 3 - National Certificate in Education Achievement