Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Sene Wansbrough

Christchurch,Canterbury

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administrator Breast Screening

Screen South
07.2023 - Current
  • Maintain personnel records and updated internal databases to support document management.
  • Handle sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Generate reports and logged patient information for reliable records.
  • Provide prompt, polite and professional telephone customer service with over 50 inbound and outbound calling a day.
  • Contribute to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Cafe Team Leader

Celebration Cafe
01.2016 - Current
  • Oversee training of more than 3 team members.
  • Display calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Exceed customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Maintain clean and attractive product displays to entice customer purchases.
  • Enhanced customer satisfaction by providing timely and accurate order processing.
  • Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
  • Demonstrate adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.

Customer Service Consultant

ANZ Bank
10.2022 - 07.2023
  • Multitasked effectively to simultaneously handle website and telephone customers' needs.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers with setting appointments.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Handled high call volumes while maintaining a courteous and professional demeanour.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.

Client Care Professional

Reach Aotearoa
02.2022 - 10.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Process Assistant

NZ Post
11.2005 - 02.2022
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to address improvement opportunities.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Skills

  • Team Work
  • Communication
  • Problem Solving
  • Dedication
  • Proficient in Microsoft Office
  • Office Administration
  • Customer Service
  • Decision-Making
  • Reliability
  • Multitasking

Certification

Work Safe First Aid Certificate

Motivational Interviewing

MauriOra Health Education Research


Languages

Samoan
Native or Bilingual

Timeline

Administrator Breast Screening

Screen South
07.2023 - Current

Customer Service Consultant

ANZ Bank
10.2022 - 07.2023

Client Care Professional

Reach Aotearoa
02.2022 - 10.2022

Cafe Team Leader

Celebration Cafe
01.2016 - Current

Process Assistant

NZ Post
11.2005 - 02.2022

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Sene Wansbrough