Sene Wansbrough
Christchurch,Canterbury
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrator Breast Screening
Screen South
Christchurch
07.2023 - Current
- Maintain personnel records and updated internal databases to support document management.
- Handle sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Generate reports and logged patient information for reliable records.
- Provide prompt, polite and professional telephone customer service with over 50 inbound and outbound calling a day.
- Contribute to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Cafe Team Leader
Celebration Cafe
81 Bickerton Street, Wainoni 8061, Christchurch
01.2016 - Current
- Oversee training of more than 3 team members.
- Display calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Exceed customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintain clean and attractive product displays to entice customer purchases.
- Enhanced customer satisfaction by providing timely and accurate order processing.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Demonstrate adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
Customer Service Consultant
ANZ Bank
Riccarton, CAN
10.2022 - 07.2023
- Multitasked effectively to simultaneously handle website and telephone customers' needs.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted customers with setting appointments.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Handled high call volumes while maintaining a courteous and professional demeanour.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Client Care Professional
Reach Aotearoa
PO Box 45173, Te Atatu Peninsula, Auckland
02.2022 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Process Assistant
NZ Post
Harewood, Christchurch, CAN
11.2005 - 02.2022
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Skills
- Team Work
- Communication
- Problem Solving
- Dedication
- Proficient in Microsoft Office
- Office Administration
- Customer Service
- Decision-Making
- Reliability
- Multitasking
Certification
Work Safe First Aid Certificate
Motivational Interviewing
MauriOra Health Education Research
Languages
Samoan
Native or Bilingual
Timeline
Administrator Breast Screening
Screen South
07.2023 - Current
Customer Service Consultant
ANZ Bank
10.2022 - 07.2023
Client Care Professional
Reach Aotearoa
02.2022 - 10.2022
Cafe Team Leader
Celebration Cafe
01.2016 - Current
Process Assistant
NZ Post
11.2005 - 02.2022