SENERITA MAEA
Auckland
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Business industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Administrator
Veolia Water Services
06.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Customer Support Administrator
Kainga Ora Homes & Communities
10.2019 - 05.2021
- Provided customer support to customers via phone and email.
- Created and maintained customer accounts in the database.
- Researched, identified, and resolved customer issues quickly and efficiently.
- Handled escalated calls from customers with difficult problems.
- Monitored incoming emails, chat messages, and other communication channels to ensure timely response to inquiries.
- Developed strategies for improving efficiency of customer service operations.
- Coordinated with other departments as needed to resolve complex issues reported by customers.
Customer Service Officer
Collection House Ltd
02.2016 - 02.2019
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Reconciled discrepancies between customers' accounts and statements of account.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Researched complex billing issues and provided solutions to resolve disputes.
- Developed strategies for collecting overdue payments while preserving customer relationships.
Customer Service Representative
Salmat
04.2014 - 12.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Business - Management & International Business
Auckland University of Technology
05-2014
Skills
- Strong Organization
- Data entry expertise
- Client Relationship Building
- Complaint Handling
- Reporting and documentation
- Call Management
- Customer Service
- Attention to Detail
Referees
Situa Charanjit
Team Leader – Kāinga Ora Homes & Communities
Situa.charanjit@kaingaora.govt.nz
Velia Lui
Team Leader - Collection house
velia.lui87@gmail.com
Ashley Cullen
Team Leader - Veolia Water Services
02102765388
Timeline
Administrator
Veolia Water Services
06.2024 - Current
Customer Support Administrator
Kainga Ora Homes & Communities
10.2019 - 05.2021
Customer Service Officer
Collection House Ltd
02.2016 - 02.2019
Customer Service Representative
Salmat
04.2014 - 12.2015
Bachelor of Business - Management & International Business
Auckland University of Technology
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