Senerita Poasa
Auckland
Summary
I am an experienced housekeeper and have been working as a housekeeper in the hotel industry for the last couple of years.
Within my housekeeping job I have been able to pick up leadership skills, customer service skills and team working skills amongst many other skills i can discuss with you in interviews.
At the moment I am still young and trying to build my work experience background. In saying that I am motivated and a very quick learner. Your time to view and consider my application is very much appreciated.
I am able to provide any sort of references if needed.
While working at Kmart, I have developed key transferrable skills in team-oriented environment, focused on effective communication and collaboration. Demonstrated ability to adapt and contribute to various tasks and projects. Looking to leverage these skills in new field to drive meaningful results.
Overview
4
4
years of professional experience
Work History
Online Shop Packing Staff
Kmart
11.2023 - 01.2024
- Picked, packed and processed online orders
- Stored empty shelves with store products
- Kept work areas clean, organized, and safe to promote efficiency and team safety
Housekeeping Room Attendant
Nesuto Stadium Hotel
05.2020 - 01.2023
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
Education
NCEA Lvl 1,2,3 -
Southern Cross Campus
Auckland New Zealand11.2019
Skills
- Chemical Cleaners
- Mopping and Buffing Floors
- Hazardous Chemicals
- Dusting Furniture
- Customer Retention
- Cleaning Bathrooms
- Stocking Bathrooms
- Patron Satisfaction
- Providing Feedback
- Supply Replenishment
- Linens and Toiletries
- Special Requests
- Hospitality Management
- Inventory Restocking
- Folding Clean Laundry
- Vacuuming and Sweeping
- Ironing Clothing
- Linen Replacement
- Guest Inquiries
- Customer Inquiry and Response
- Room Turnover
- Lost and Found Management
- Housekeeping Understanding
- Company Quality Standards
- Team Support and Collaboration
- Trash Collection and Disposal
- Damage and Theft Reporting
- Cleaning and Maintenance
- Room and Public Space Cleaning
- Pick, pack and processed online orders
- Using PoS
Languages
Samoan
Full Professional
English
Full Professional
Timeline
Online Shop Packing Staff
Kmart
11.2023 - 01.2024
Housekeeping Room Attendant
Nesuto Stadium Hotel
05.2020 - 01.2023
NCEA Lvl 1,2,3 -
Southern Cross Campus
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