Senesh Dolawatta
New Plymouth,Taranaki
Summary
Experienced professional seeking a challenging role in Customer Service/Administration. Demonstrated ability to exceed customer expectations. Successfully transitioned from a banking background to pursue a career in hospitality. Completed a Diploma in Professional Cookery NZQA (Level 5) despite limited resources. Proud resident of New Zealand after obtaining a work visa and having my residency application approved. Utilizing my professional cookery course to support my residency application was a strategic decision. Committed to continuously improving customer service skills to ensure utmost satisfaction. Firm believer in positive thinking, dedication, motivation, and hard work for a successful future in the customer service sector.
Overview
10
10
years of professional experience
Work History
Branch manager
Just group ( Smiggles )
New plymouth
11.2023 - Current
- Manage staff, roaster work, administration, stocktakes, Zoom meetings, sales brief calls and meetings, assistance to regional to completion for store targets etc
Senior Retail Sales Assistant
Omni tech & OLTEC mobile and IT solutions
New Plymouth
02.2022 - 02.2024
- Sales and ICT technician, mobile repairing and sales assistant, customer services, administration
- Started as part time sales assistant and got promoted to a senior sales sales representative.
- Working as casual if needed help
Customer service representative
One Nz
New plymouth
02.2023 - 11.2023
- Customer services, assisting customers, customer relationships, calling inbound/outbound, retention call handling, handling front office and back office operations
Senior chef de partie
Pekaren
Bell block
05.2022 - 05.2023
- Assistant to head chef, a team leader, teaching junior staff, food ordering, planning, cooking and supervisory
Sous Chef
Big Jim's garden cafe
Bell block
07.2021 - 05.2022
- Assistant to head chef, a team leader (teaching junior staff), food ordering, planning, cooking and supervisory
Chef - de - Partie
Plymouth international hotel
New plymouth
11.2019 - 08.2021
- Assistant to head chef and sous chef, a team leader (teaching junior staff), food ordering, planning, cooking and supervisory
- Sole charger on breakfast and lunch
- Front line chef in dinner service and functions
- Achievements- Joined the hotel as a Kitchen-hand/Commi and was promoted to a Chef - de- Partie by the company management & the Head Chef, considering my behavior and determination to provide the customer
Customer service Executive
HSBC global ( Banking )
Sri Lanka
07.2016 - 09.2019
- Good knowledge in Microsoft office packages (excel/word and power point) and data entry
- Card issues
- Vast area knowledge on KYCC
- Section business analyst
- Card and bank related issues solving
- Handling guest complaints
- Achievements- Joined the company as a trainee customer service executive and was hired as a permanent staff by the company management, considering my behavior and determination to provide the customer expectations
Airport services agent
Sri Lankan airlines Pvt LTD
Sri Lanka
01.2015 - 12.2015
Education
First Line Business Management -
Open Polytechnic of New Zealand
Lower Hutt, WGNDiploma in Professional Cookery - NZQA, city and guilds level 5 professional diploma in cookery
WITT
New Plymouth06.2021
Post Graduate Diploma in Marketing -
Srilanka institute of Marketing (SLIM)
Sri Lanka08.2019
IELTS -
British council
Sri Lanka01.2018
Primary Certificate in Marketing -
SLIM
01.2017
IATA Cargo Introductory Diploma -
The Sri Lankan Aviation Collage
Sri Lanka01.2015
Airport Passenger Handling Foundation Program -
International Aviation Academy
Sri Lanka01.2014
GCE A/L -
01.2013
GCE O/L -
01.2010
Skills
- Information technology
- Swimming
- Rugby
- Customer services
Personal Information
- Place of Birth: Sri Lanka
- Date of Birth: 09/19/94
- Gender: Male
- Nationality: Sri Lankan
- Driving License: DY735691
- Marital Status: Married
References
References available upon request.
Timeline
Branch manager
Just group ( Smiggles )
11.2023 - Current
Customer service representative
One Nz
02.2023 - 11.2023
Senior chef de partie
Pekaren
05.2022 - 05.2023
Senior Retail Sales Assistant
Omni tech & OLTEC mobile and IT solutions
02.2022 - 02.2024
Sous Chef
Big Jim's garden cafe
07.2021 - 05.2022
Chef - de - Partie
Plymouth international hotel
11.2019 - 08.2021
Customer service Executive
HSBC global ( Banking )
07.2016 - 09.2019
Airport services agent
Sri Lankan airlines Pvt LTD
01.2015 - 12.2015
Diploma in Professional Cookery - NZQA, city and guilds level 5 professional diploma in cookery
WITT
Post Graduate Diploma in Marketing -
Srilanka institute of Marketing (SLIM)
IELTS -
British council
Primary Certificate in Marketing -
SLIM
IATA Cargo Introductory Diploma -
The Sri Lankan Aviation Collage
Airport Passenger Handling Foundation Program -
International Aviation Academy
GCE A/L -
GCE O/L -
First Line Business Management -
Open Polytechnic of New Zealand