Senith Salgado
Te Kauwhata,North Waikato
Summary
Detailed and highly focused professional offering over 8 years of experience in Freight and Logistics Management, retail Management, Project Management and customer service roles. I bring a wealth of knowledge and strong set of skills such as working with customers who may have challenging housing and wellbeing needs, building strong customer relationships to provide the best services. De-escalation complex and Emotional situations, problem solving by understanding the cause of the situation and experience of working with customers from different cultures and ethnicities. Also, I come with attention to detail, Critical decision making, Quick Analyzing of situations to make the most perfect decision. Most importantly I’m a people person and a great team player. I would welcome a career opportunity to use my skills, creativity, customer retention, customer care and adaptability to help grow. I consider it’s a privilege to get a career which allows you to support people to grow.
Overview
9
9
years of professional experience
Work History
Global Forwarding Coordinator (Import & Transport)
C.H Robinson
03.2022 - Current
- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Arranging shipment delivery for LCL & FCL shipments.
- Managing Multiple Shared Mailboxes.
- Managing master bill level tasks for two sided shipments.
- Managing payments for shipping lines / Co - Loaders
- Facilitate Relationships:
* Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution
* Build great relationships with customers, responding timely and following up on issue resolution
* Provide reporting and documentation support to internal and external customers.
* Participate in customer business reviews.
* Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Healthy Homes Project Manager
Speed mark Property Solutions Ltd.
11.2021 - 04.2023
- Take the ownership of the projects assigned and complete the relevant task according to the planned timelines
- Visits sites to make sure the projects meet its standards
- Providing information and regular support to stakeholders
- Being point of contact for various working groups
- Thorough project documentation
- Creating and reviewing of report.
Store Manager
YD Menswear (St. Luke’s/Manukau)
08.2019 - 09.2020
- Supervise and motive staff to perform their best
- Coach and support new and existing sales staff
- Managing staff roster
- Follow regular audits to ensure the store is functionable and presentable
- Analyze consumer behavior and adjust product positioning
- Monitor and maintain store inventory
- Track the progress of weekly, monthly and quarterly and annual objectives
- Coordinate daily customer service operations
- (Sales processes, orders and payments)
Assistant Store Manager
YD Menswear (St. Luke’s)
05.2019 - 08.2019
Assistant Store Manager
Scriber and Marks Onehunga (Dress Smart Outlet Shopping)
02.2017 - 04.2019
- Managing and safeguarding store assets including inventory, equipment and store funds
- General management of store including stock merchandising and store presentation
- Orchestrate sales activities, building a strong client base and organize transaction records
- Resolving customer complaints
- Managing the stock at the ware house
- ( Ordering stock/receiving invoices.) Managing the staff roster.
Customer Sales Assistant
Scriber and Marks Onehunga (Dress Smart Outlet Shopping)
09.2015 - 02.2017
Customer Service Agent (Team Leader)
Sri Lankan Airlines (Colombo International Airport, Sri Lanka 2013-2015)
Education
Bachelor of Arts - Business Administration And Management
Bachelors in Business Management
Auckland, NZ02-2022
Skills
- Excellent communication skills - English Language
- Ensured - efficient individual and effective team player
- Ensured - hard working person, who’s highly career driven
References
Referees are available upon request.
Timeline
Global Forwarding Coordinator (Import & Transport)
C.H Robinson
03.2022 - Current
Healthy Homes Project Manager
Speed mark Property Solutions Ltd.
11.2021 - 04.2023
Store Manager
YD Menswear (St. Luke’s/Manukau)
08.2019 - 09.2020
Assistant Store Manager
YD Menswear (St. Luke’s)
05.2019 - 08.2019
Assistant Store Manager
Scriber and Marks Onehunga (Dress Smart Outlet Shopping)
02.2017 - 04.2019
Customer Sales Assistant
Scriber and Marks Onehunga (Dress Smart Outlet Shopping)
09.2015 - 02.2017
Customer Service Agent (Team Leader)
Sri Lankan Airlines (Colombo International Airport, Sri Lanka 2013-2015)
Bachelor of Arts - Business Administration And Management
Bachelors in Business Management
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