Sensi Kuttihassan

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Worked with service providers including accountants, vendors, suppliers, and other particulars of daily business to ensure fluid office operations.
• Organised and accounted for physician expense and external lab tests receipts on a monthly basis
• Assisted management in scheduling meetings, preparing agendas and other administrative duties like typing reports, minutes of meeting.

• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
• Administrative duties like assessment of infection control policy and reporting on any related incidents, Conducting Audits under supervision of the clinical manager, admissions, developing reports related to falls, errors in medication etc for the management.

• Worked closely with the Director of Revenue Operations as his liaison between various departments

• Managed the calendar for the Director of Revenue Operations
• Created data models to support decision-making processes.
• Documenting, extracting data and organising data sources
• Touch point for various Insurance providers, and other stakeholders
• Monitor timeliness and quality of billing activities, including required account/client level reconciliations and analysis
• Worked with billing and insurance team to define and monitor performance metrics for improved accountability

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Patient Counselling, developing and implementing treatment plans for patients, based on their diagnosis
• Performed various dental treatments and procedures and recorded treatment information
• Administrative duties including managing staff, inventory management and co ordinating with suppliers and other services

• Routine dental treatment and patient counselling
• Updating patients' medical records