SENURI NIMASHA PERERA
Glenfield,Auckland
Summary
Dynamic Sales Assistant with proven expertise at KH Hardware Stores, excelling in customer service and problem resolution. Adept at product presentation and inventory management, I leverage strong communication skills to foster customer relationships and drive sales. Recognized for achieving sales goals while maintaining a keen attention to detail in fast-paced environments. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
Work History
Baker
S. C. FLOUR POWER SRL
Bucharest
01.2023 - 10.2023
- Worked as an energetic, collaborative, and professional team baker.
- Baked an assortment of breads including baguettes, ciabatta, alba, and focaccia breads.
- Prepared fillings and glazed pastries.
- Properly managed and adjusted oven temperatures to ensure precise baking.
- Routinely cleaned kitchen equipment and tools before use.
- Mastered all aspects of the cake making process including: (Scaling mixing, assembling and decorating.)
- Weighed flour and others ingredients to prepare dough each morning.
- Followed all standard operating procedures and health and safety plans.
- Operated ovens and other equipment to bake products according to established recipes.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Placed orders for additional supplies when necessary based on production needs.
- Followed food safety guidelines while preparing all food items.
- Kept records of daily production numbers for each type of item produced.
Bakery Assistant
Keels Super
Enderamulla
01.2021 - 01.2022
- Developed new recipes and techniques for creating creative and delicious baked goods.
- Monitored baking time and temperature to ensure products met quality standards.
- Supervised and trained other bakers in the production of a variety of products.
Sales Assistant
P. H. S. Industries
Kadawatha
01.2019 - 01.2021
- Outstanding verbal communication skills which enable me to provide excellent customer satisfaction.
- Knowledge of merchandising displays and promotions.
- Competent and confident with the hardware involved in checkouts.
- Good literacy and numeracy skills.
Sales Assistant
KH Hardware Stores
Ragama
02.2018 - 10.2018
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Greeted customers and provided assistance with product selection.
- Performed regular price checks to ensure competitive pricing.
- Processed special orders for out-of-stock items when necessary.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Provided excellent customer service to clients in person and over the phone.
- Replenished merchandise on shelves as needed throughout the day.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Some College (No Degree) - Banking And Finance
Cake Fills By J Academy
Kadawatha Srilanka06-2024
Skills
- Baking industry knowledge
- Food Safety
- Oven Management
- Time Management
- Ability to understand ingredients and Recipes
- Strong customer service skills
- Teamwork
- Communication
- Excellent Organizational
- Safety Regulations
- Food Handling
- Detail - Oriented
- Recipe Development
- The ability to accept criticism and work well under pressure
- Financial analysis
- Data entry
- Report generation
- Customer service
- Sales forecasting
- Attention to detail
- Problem solving
- Inside and outside sales
- Sales goals achievement
- Customer relationship management
- Product presentation
- Product ordering
- Excellent communication
- Store maintenance
- Item ticketing and pricing
- Returns and exchanges
- Staff support
- Team building
- Strong communication and interpersonal skills
References
- Mr. A. D. Silva, Director, P. H. S. Industries, Kadawatha, Sri Lanka, +94 112909030
- Mrs. Carmen Pop Mariana, Manager, Flour Power S. R. L., Bucharest, Rumania, +40722748981
Languages
English
Professional
Romanian
Professional
Italian
Limited
Timeline
Baker
S. C. FLOUR POWER SRL
01.2023 - 10.2023
Bakery Assistant
Keels Super
01.2021 - 01.2022
Sales Assistant
P. H. S. Industries
01.2019 - 01.2021
Sales Assistant
KH Hardware Stores
02.2018 - 10.2018
Some College (No Degree) - Banking And Finance
Cake Fills By J Academy
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