SEO YOUNG LEE
Auckland,AUK
Summary
Experienced hospitality professional with 5 years of management experience in New Zealand and Korea. Skilled in overseeing daily operations, managing staff, and providing excellent customer service. Strong expertise in preparing coffee, sushi, sweets, beverages, and a variety of meals, with a proven ability to manage inventory and ensure smooth workflow. Passionate about not only providing polite, respectful service but also offering high-quality coffee, cabinet food, breakfast, and lunch to all customers.
Overview
6
6
years of professional experience
Work History
Cafe Manager
TERAROSA COFFEE
12.2020 - 12.2023
• Managed daily operations and staff in a fast-paced cafe environment.
• Handled inventory management, ensuring stock levels met daily demand.
• Provided exceptional customer service with an emphasis on polite, respectful interaction with all patrons.
• Prepared a variety of beverages, sweets, and meals, including coffee, breakfast, and cabinet food.
• Ensured a clean, safe, and welcoming environment for all customers.
Store Manager
Sushi Republic
06.2018 - 07.2020
• Led a team of staff, managing scheduling, training, and daily operations.
• Prepared sushi and light meals for customers.
• Maintained a strong focus on customer satisfaction, ensuring a positive dining experience for all patrons.
Education
Bachelor of Arts - Italian
HANGUK UNIVERSITY OF FOREIGN STUDIES
SEOUL, KOREA02.2017
Skills
Staff Management and Training
Customer Service Excellence
Coffee and Beverage Preparation
Cabinet Food, Breakfast, and Lunch Preparation
Inventory Management and Cost Control
Fluent in English, Korean, Japanese and Italian
Timeline
Cafe Manager
TERAROSA COFFEE
12.2020 - 12.2023
Store Manager
Sushi Republic
06.2018 - 07.2020
Bachelor of Arts - Italian
HANGUK UNIVERSITY OF FOREIGN STUDIES
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