Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Sepesa Koroi Watisoni Railala

Nadi

Summary

I communicate well with others. I am also a team player and can work well in any environment. I also have excellent communication and interpersonal skills.

Experienced with customer service, focusing on building strong customer relationships. Utilizes effective communication techniques and problem-solving skills to address customer needs promptly. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Assistant

Fiji Airways
08.2022 - Current
  • With additional duties I assist in Handling Non-schedule Flights like Private / Military and Medevac Flights.
  • While with Fiji Airways I assisted with the opening of Canberra Port in providing System Training and overseeing operation.
  • Provided support with Auckland Port as a Acting Duty Manager overseeing and assisting in operation
  • Managed customer complaints effectively, offering solutions that exceeded expectations.

Passenger Assistant Agent, Passenger Service Agent

Air Terminal Services
12.2021 - 08.2022
  • Collaborated effectively with team members to ensure smooth operations during flights and layovers.
  • Collaborated with airport staff during layovers to ensure efficient transfer of passengers between connecting flights, minimizing delays and stress for travelers.
  • Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.

Freelancer

Telecom Fiji Limited
01.2021 - 03.2021
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.

Passenger Assistant Agent, Passenger Service Agent

Air Terminal Services
01.2018 - 06.2020
  • Collaborated effectively with team members to ensure smooth operations during flights and layovers.
  • Collaborated with airport staff during layovers to ensure efficient transfer of passengers between connecting flights, minimizing delays and stress for travelers.
  • Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Delivered accurate flight information updates, keeping passengers informed of any changes or delays.

Sales Representative

Vodafone Fiji (Tappoos Fiji)
08.2017 - 10.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Education

Certificate of Attainment - Travel and Tourism

Fiji National University/NTPC
Nadi
08.2017

Year 13 -

Tailevu North College
Tailevu
11.2016

Year 12 -

Tailevu North College
Tailevu
11.2015

Skills

  • Time Management
  • Outspoken
  • Multi-Tasking
  • Team Player
  • Customer Service-oriented
  • Safety consciousness
  • Customer service management

Hobbies and Interests

Volleyball, Socializing, Swimming

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Fiji
Native or Bilingual

Timeline

Customer Service Assistant

Fiji Airways
08.2022 - Current

Passenger Assistant Agent, Passenger Service Agent

Air Terminal Services
12.2021 - 08.2022

Freelancer

Telecom Fiji Limited
01.2021 - 03.2021

Passenger Assistant Agent, Passenger Service Agent

Air Terminal Services
01.2018 - 06.2020

Sales Representative

Vodafone Fiji (Tappoos Fiji)
08.2017 - 10.2017

Certificate of Attainment - Travel and Tourism

Fiji National University/NTPC

Year 13 -

Tailevu North College

Year 12 -

Tailevu North College
Sepesa Koroi Watisoni Railala