Sera Chan
Auckland,AUK
Summary
Patience, adaptable and empathetic individual with a strong commitment to supporting children’s learning and wellbeing. As a mother of three and experienced personal assistant, I bring excellent organization, clear communication and the ability to handle unexpected situation calmly. Eager to contribute positively as a teacher aide and committed to helping students build confidence and foster a lifelong interest in learning.
Overview
15
15
years of professional experience
Work History
Personal assistant
TPL Trading Co. Ltd
09.2023 - Current
- Organize and maintain files, records, and correspondence for quick and easy retrieval.
- Communicate efficiently with contractors, property manager and tenants to identify concerns and resolve issues in timely and supportive manner.
- Handle unexpected situations with professionalism, identifying solutions quickly to ensure minimal disruptions.
Personal assistant
Lin’s Care International Co. Ltd
02.2016 - 07.2020
- Managed incoming and outgoing correspondence with clients and answered inquiries.
- Data entry and maintained an updated sales records and customer payment.
- Maintained organized schedules and coordinated activities, ensuring smooth daily operations.
- Negotiated and communicated effectively with clients, resulting in increased opportunities and benefits for the company.
Application Specialist
Interscience Sdn. Bhd.
02.2013 - 09.2015
- Partnered with sales personnel to prepare and present compelling pre-sales demonstrations.
- Delivered expert application and technical support, improving customer satisfaction.
- Planned and facilitated customer-focused training workshops.
Sales Consultant
Swarovski UK Ltd
10.2011 - 11.2012
- Utilized strong interpersonal and communications skills to serve customers; consistently achieving sales targets.
- Assisted the senior visual coordinator in maintaining VM standards in-store and seasonal window display changes.
Sales Consultant
Heaven and Earth Clothing Boutique
09.2010 - 09.2011
- Demonstrated a friendly personality and effectively engaged with customers to enhance their shopping experience.
- Organized floor displays to maximize space utilization and highlight new merchandise, boosting customer interest.
- Managed all aspects of shop operations in the proprietor’s absence, making quick, effective decisions to address unexpected challenges.
- Created engaging point-of-purchase displays for slow moving small items; increasing sales of these products by 30 percent.
Education
MSci - Chemistry, Organic Chemistry
University College London
United Kingdom01.2010
GCE Advanced Level - Chemistry, Mathematics, Physics, Biology
Bellerbys College
Cambridge, UK01.2006
Malaysian Certificate of Education -
Convent Light Street Secondary School
Penang, Malaysia01.2004
Skills
- Word
- Excel
- PowerPoint
- Data entry
- Time management
- Multi-task management
- FLUENT IN Mandarin Chinese, Cantonese, English, Malay
Hobbies and Interests
- Baking
- Ikebana flower arrangement
- Pilates
- Piano – ABRSM (Associated Board of the Royal School of Music) Grade 5
- Travelling
References
- Clark Lin, Manager, TPL Trading Co. Ltd, 021 108 9689, tpl.trading.co@gmail.com
- Teh Say Lee, Application Sales Engineer, George Fischer (M) Sdn Bhd, +60123997266, tsl0228@gmail.com
- Phuah Shok Chan, Product Manager, Gerhardt Singapore Pte Ltd, +60126867259, shokchanphuah@hotmail.com
Volunteer Experience
- Parent helper, Cornwall Park Primary School, 02/01/23, Helped supervise class outings and swimming lessons., Assisted teacher running classroom activities., Supported international students with learning tasks by providing explanations in their native language.
- Volunteer, Feng Xing Digital Learning Centre, 03/01/23, Assisted setting up digital learning booth for Taiwan Day 2023., Prepared and organized sago dumpling making session for students.
- Adult helper, Remuera West Scout Group, 07/01/25, Recently joined to assist with outings, events and tamariki support.
Timeline
Personal assistant
TPL Trading Co. Ltd
09.2023 - Current
Personal assistant
Lin’s Care International Co. Ltd
02.2016 - 07.2020
Application Specialist
Interscience Sdn. Bhd.
02.2013 - 09.2015
Sales Consultant
Swarovski UK Ltd
10.2011 - 11.2012
Sales Consultant
Heaven and Earth Clothing Boutique
09.2010 - 09.2011
MSci - Chemistry, Organic Chemistry
University College London
GCE Advanced Level - Chemistry, Mathematics, Physics, Biology
Bellerbys College
Malaysian Certificate of Education -
Convent Light Street Secondary School
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