SERA TOLOI
TOKOROA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Compassionate Salvation Officer with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants.
Overview
23
23
years of professional experience
Work History
Manager
The Salvation Army
03.2023 - Current
- Oversee administration and management of all areas of ministry
- Managed and motivated employees to be productive and engaged to work
- Accomplished many tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Controlled costs to keep business operating within budget
- Held weekly team meetings to inform team members on news and updates
- Conduct reviews for staffs
- Improved safety procedures to create safe working conditions for workers.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Community Ministries Development Worker
The Salvation Army Porirua
03.2020 - 02.2023
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic, and offering clear feedback
- Developed short- and long-term community development strategies
- Reviewed current procedures, identified areas of potential enhancement, and implemented changes to improve overall effectiveness
- Coordinated and managed volunteer activities for community service
- Facilitated community outreach to expand participation and support
- Helped clients navigate social services system and access needed resources
- Coordinated with different service providers to meet clients’ individual needs
- Assisted clients with obtaining housing, employment, and support resources.
Advocacy Officer
Homes of Hope – Fiji
06.2019 - 02.2020
- Coordinated and managed team
- Worked effectively with fellow team members to effective solutions to any question or concern
- Maintain positive relationships with community to build and nurture dynamic relationships
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Team Leader
The Salvation Army Addiction Service – Fiji
01.2016 - 01.2019
- Provided crisis intervention to address clients’ immediate needs and harmful behavior
- Provided counselling and support to drug and alcohol abuse issues
- Built strong relationships with clients through positive attitude and attentive response
- Collected, arranged, and input information into database system
- Generated reports detailing findings and recommendations.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Pastor/Team Leader
The Salvation Army – Fiji
01.2008 - 01.2018
- Oversee administration and management operation
- Managed and motivated employees to be productive and engaged in work
- Maintained professional, organized, and safe environment for employees
- Trained and supervised leaders and staffs
- Always kept program children safe and secure with proactive monitoring strategies
- Develop and deliver sermons
- Provide spiritual guidance to church members
- Managed church budget and financial resources in a responsible and effective manner.
- Enhanced congregation''s spiritual growth by delivering thought-provoking and engaging sermons.
Receptionist/Administrator
The Salvation Army Divisional Headquarters – Fiji
01.2001 - 01.2004
- Answered incoming calls, directing clients to individuals addressing specific needs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled complaints and questions and re-directed calls to other team members
- Monitored visitor access and maintained situational awareness to promote on-site security and safety
- Confirmed appointments, communicated with customers
- Provided clerical support to company by copying, typing and filing documents
- Handled cash transactions and maintained accurate recording of incomes.
Education
Diploma – Level 5 Counselling -
University of The South Pacific – Pacific TAFE Fiji
03.2019
Certificate in Secretarial Studies -
Ballantine Memorial School – Fiji
College – Completed Year 12 -
Dudley High School – Fiji
Skills
- Leadership Development
- Coaching and Mentoring
- Database Administration
- PC Proficiency
- Customer and Client Relations
- Verbal and Written Communication
- Risk Assessment
- Mental Health Support
- Care Planning
Timeline
Manager
The Salvation Army
03.2023 - Current
Community Ministries Development Worker
The Salvation Army Porirua
03.2020 - 02.2023
Advocacy Officer
Homes of Hope – Fiji
06.2019 - 02.2020
Team Leader
The Salvation Army Addiction Service – Fiji
01.2016 - 01.2019
Pastor/Team Leader
The Salvation Army – Fiji
01.2008 - 01.2018
Receptionist/Administrator
The Salvation Army Divisional Headquarters – Fiji
01.2001 - 01.2004
Diploma – Level 5 Counselling -
University of The South Pacific – Pacific TAFE Fiji
Certificate in Secretarial Studies -
Ballantine Memorial School – Fiji
College – Completed Year 12 -
Dudley High School – Fiji
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