Sela Tuifua Havili-Tavalea

• Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
• High achieving professional with years of experience in retail supervision.
  team building, and conflict resolution.
  • Coached junior associates and staff members by conducting performance
  reviews, motivating associates, and providing information on products trends, and targets.
  • Handled large amounts of cash and reconciled daily.
  • Process clients' financial transactions including deposits, withdrawals,
  transfers, cashier's cheques, and cash advances.
  • File expense reports, reconcile teller drawer, and assist in accurately
  balancing vault and cash dispensers.
  • Count, balance, and complete reports daily.
  • Managed inventory by ordering supplies in advance.
  Mentored and trained new tellers on bank procedures and customer service
  standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  Enforced compliance with bank regulations and policies to reduce financial
  risks.

• Completed data entry tasks with accuracy and efficiency.
• Maintained files, records, and chronologies of entry activities.
Scanned documents and saved in database to keep records of essential
organizational information.
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• Corrected data entry errors to prevent duplication or data degradation.
• Verified data files prior to entry to maintain high data accuracy.
• Produced monthly reports with advanced Excel spreadsheet functions.
• Sent completed entries for evaluation and final approval.
Entered numerical data into databases with speed and accuracy using 10-key
pad.
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Searched, extracted, and interpreted information to determine correct input
procedure.
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• Evaluated source documents to locate needed information.
Compiled and verified accuracy and sorting information to prepare source
data for computer entry.
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• Coded and processed applications into required electronic formats.
• Followed established procedures to enter and process data correctly.
• Created and maintained data entry logs to track data entry activities.
• Organized, sorted, and checked input data against original documents.
Communicated with supervisors and colleagues to process data quickly and
resolve discrepancies.
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• Verified accuracy of data entered into system to produce error-free reports.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
Developed data entry policies and procedures in compliance with company
standards.
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Secured and protected data from unauthorized access by complying with
security protocols.
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• Updated and maintained customer information, documents, and records.
• Checked for accuracy by verifying data and records.
• Followed data entry protocols, rules, and regulations.

• Day-to-day management of Accounts Payable function; Ensure transactions
  comply with financial standing orders and statutory requirements; Devise
  strategies and set targets to meet KPI deadlines and staff queries.
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  • Identify invoices that are overdue and have not been paid.
  Professional Teller, 08/1994 to 12/1998
  Tonga Development Bank - Tonga
  Verifying and checking invoices and matching them with • relevant receipts;
  • Post all payment transactions to the computer system daily.
  • Collect all Payment vouchers and file accordingly daily.
  Ensure all overseas payments are delivered on time and recorded in the
  Overseas Payment Register.
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  • Prepare authorized payment for fortnightly salary of the bank's employees.
  Upload all electronic fund transfers (EFT) of the bank's employees'
  fortnightly net salaries and deductions to their bank accounts.
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  Upload bank employees' EFTs for their annual increments, leave
  entitlements, acting allowances, and all personnel allowances and
  entitlements.
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  Maintained team productivity by efficiently scanning, submitting, and
  archiving records.
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  • Complied with established procedures when approving or rejecting claims.
  • Processed authorized payments to invoice recipients.
  • Reconciled documentation against budget requirements and ledgers.
  • Matched, batched, and coded general ledger accounts and invoices.
  Maintained accurate records of customer accounts, payments, and payment
  plans.
  • Entered client details and notes into system for interdepartmental access
  and review.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Greeting customers when they come to the bank, enquiring about their banking needs; Processing customer deposits, withdrawals, and payments in
  a professional manner.
• Processing customer loan disbursements and ensuring accuracy is maintained; Tactfully recommending bank products that meet a customer's precise needs.
• Checking cheques and making sure they have been correctly written and dated; Checking and verifying the identification of customers who ask for banking services.
• Answering basic customer enquiries regarding banking services.
• Addressing customers by their name, along with a smile and direct eye contact.
• Assisting customers with their banking accounts by helping them fill out the right forms;
• Complete all given tasks on time to legal requirements and negotiated
  deadlines.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times. Disbursed cash and checks accurately while maintaining security of cash drawers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Maintained accurate records of customer transactions in line with bank procedures.
• Learned about customers' financial needs, established trust, and optimized
  sales opportunities resulting in quality customer service.
• Monitored and reported suspicious activity in line with bank security
  policies.
• Assisted with training of new tellers on policies • and procedures. Followed up on customer complaints and provided solutions to enhance
  customer satisfaction.
• Maintained friendly and professional customer interactions. Processed wide variety of retail banking transactions for personal and commercial customers.
• Handled various accounting transactions.
• Executed wire transfers, stop payments, and account transfers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Referred customers to other banking departments for specialized services. Performed account maintenance by closing out accounts and changing customer addresses.
• Monitored and verified suspicious activity on customer accounts.
• Trained new hires on customer service policies and procedures.
• Processed applications for new accounts.
• Received mortgage and loans, verifying payment dates and amounts due.
• Calculated fees due, interest, and change for customer transactions.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Generated monthly reports on customer activity and customer feedback.
  

• Ensuring payments are made on time.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Arranging terms and conditions for any financial agreements; Involved in re-negotiating agreements.
• Updating customer records and ensuring administration records are up to date.
• Identifying accounts that will require special attention or investigation.

• Assisting solicitor's needs and requirements, formulating action plans to achieve them.
• Managed all telephone calls – collected and sorted mail, screened and initiated telephone calls.
• Communicated professionally with clients, colleagues, and legal partnership verbally.
• Developed and maintained positive relationships with clients and colleagues.
• Scheduled and made appointments for attorneys.
  Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Prepared and processed invoices for attorney billing.
• Assisted with preparation of trial materials and documents.
• Managed check requests, expense reimbursement requests, invoices, and accounts payable and receivable information.
• Filed documents with courts on behalf of attorney.